Taylor SwiftReviews of taylorswift.com

Customer service is seriously lacking. They state they are understaffed.. which I am empathetic to the employees. But whoever is running this facility needs to hire more people!! How can you not expect her store to be busy?? She is Taylor Swift! The merch pop queen! Merch is packages carelessly, items received damaged, items received missing, wrong items shipped... They gave refunds for delayed orders, but what about fixing the problem. Hire more people! Quit putting merch online in February meanwhile people havent received their orders from October!!! It should not take 4+ months for domestic shipping... And it takes weeks for a response from the customer service department.

I’m not sure if the email queries are monitored by bots or just inattentive staff? I submitted a query regarding sizing on a clothing item, and they responded with the shipping date. Not what I asked at all but thanks anyway

It's the real website?

Ordered November 16th and haven't received anything so far. Last year I also ordered something else which I did receive weeks after, but which had a very chemical smell to it and wasn't good quality - but very expensive. For someone with a huge fanbase like Taylor Swift, it's really embarrassing how hard it is to buy merch when I believe many more people would if it just worked.

I ordered an item in November and was charged for it. They waited to ship it with a pre order vinyl to be shipped the end of May. A label was created with UPS but they have no record of the shipment ever being received. I believe they sold my item to someone else instead of saving it to be shipped with my order in May. I did receive a refund, BUT I’m very unhappy they no longer sell the item I’ve been waiting on since November! And that they lied and said it was lost in transit when they never even gave it to UPS to begin with. I’m done buying from this store after this experience. I only gave them a 2 bc they refunded me. But honestly I expected more for their mistake they wouldn’t own up to.