Taylor SwiftReviews of taylorswift.com

I purchased several items from the Taylor Swift Official website to ensure authenticity, avoiding random knock-off sites. Despite placing my order in early November, my items have not arrived as of the end of January. Despite numerous emails, I only receive automated responses without any real answers or updates from a human representative. The lack of a contact phone number and transparency adds to the frustration. It seems they are selling merchandise they don't possess, which is unacceptable. I have asked for a full refund and again have been ignored. This experience has been disappointing, especially considering the reputation of Taylor Swift's brand.

I purchased two items for my granddaughter at Thanksgiving. I wrote several letters requesting updates as we approached Christmas. I kept getting emails from Sam saying they were looking into it, but since the letters were exactly the same, I figured I was dealing with a bot. Finally, I got this email from Brian S.: 📷 Brian S. (uMusic Customer Care) Dec 26, 2023, 11:53 AM EST Hi Mike, Thank you for reaching out! I would once again like to sincerely apologize that you have not received your order. If your order was set to ship on December 15th and it did not arrive in time for Christmas, we will be issuing a full refund and sending your order free of charge. Please allow 7-10 business days for this transaction to be reflected in your account. If you have not already, you will receive a separate email with tracking information and will begin to see movement on your order after December 26th. Again, we are so sorry for any inconvenience caused. Thank you for supporting Taylor Swift, Brian + uMusic Customer Care I never got an email with tracking information, so I emailed again. After a few days, I got a link to FedEx on Jan 10th saying a label had been created, so I thought I was in good shape. Unfortunately, it's now the 22nd and still only shows a label was created. Last week I emailed Umusic and they told me to wait one more week and they would look into it. I emailed them today and was given the exact same email as last week. This is very frustrating as these two tops were the only Christmas gifts we got for our granddaughter, and she was so disappointed... Still Hoping...

I ordered a shirt for a Christmas gift. As soon as it arrived I realized I ordered a youth small rather than an adult small. I noticed the error before Christmas. I have been trying to exchange the shirt for over a month and all I get back is an autogenerated response that they are busy. There is zero customer service and no way to reach out to the company besides emailing them. If I could give a zero star rating I would. Do not do business with this company. They are awful!!!!!

If I could give 0 starts I would. This is absolutely ridiculous!!! I’m so disappointed in this company and the service I have received. After months of complaining I got a FedEx shipping notification that was on 1/10/24….today is 1/19 with no movement of the package-pure foolishness! Just a bunch of bots sending random messages. I’m calling my cc and reporting fraud.

I put an order in October and another one in November. Payment was immediately taken but I’m still waiting on the goods (19th Jan). I’ve received an email saying release date has moved to 26th Jan. However this doesn’t mean it will be posted then. If the company can’t provide the goods quickly they shouldn’t be in business. Extremely poor customer services, and appears to be a profit making scam!

I ordered on 26th Nov, nothing was ever received. Received an email on 24th Dec saying sorry and you would refund AND send the goods free of charge. Since then you have refunded, but also cancelled the order and not sent the goods. Why offer this if you are not going to fulfil? I have also returned 2 items in separate returns and not received a refund. One was received by the store on 20th Oct. Basically stealing!

1. Despite being clearly in stock and ready to ship, everything take at LEAST 3-4 months to arrive(they will tell u it’ll arrive within the month but that is not true) 2. quality has decreased quickly in recent months. things arrive broken or unusable. 3. they will not replace broken or low quality items. you have to get a refund. 4. prices are so high. that’s not rlly a main concern but if i’m paying an arm and a leg for a goddamn cardigan, it better be at least wearable when it arrives several months after ordering it. I MOVED before my cardigan ever came. i had to go back every day to see if it came for like two months. 5. there are absolutely no humans in the customer service dept. the robots will not help you. ur out of luck. 6. whoever is in charge of this shop SUCKS, FIX UR WEBSITE AND UR STORE POLICIES BC THEY SUCK. UR CUSTOMERS DESERVE EITHER FASTER SHIPPING OR HONEST SHIPPING, HIGHER QUALITY ITEMS, AND THE GUARANTEE THAT IF THEIR ITEM ARRIVES BROKEN, IT WONT BE SOLD OUT SO THAT THEY CAN REPLACE IT AND NOT JUST GET A BLOODY REFUND SIX MONTHS AFTER BUYING THEIR MERCH FOR CHRISTS SAKE that said my folklore cardigan from like three years ago is pretty great! it lost a button early on but it’s a good quality sweater, heavy. but the newer versions are NOT of the same quality

I ordered a hoodie on November 14th for my daughter as a Christmas present. It was presale with a shipping date Dec 1st. I was advised after 50 emails that it shipped on December 20th. I was then told it shipped on December 27th. Now after another 50 emails I’m told my package is lost since December 20th and they may have no stock left. Is this site a scam. How could Taylor Swift treat her fans in this way