Sharon
OMG what is going on
OMG what is going on? This is the only way to order official Taylor Swift merchandise. We have ordered several times before and have received our merchandise, though sometimes late. I ordered on November 23, 4 items which I was charged immediately for. I paid for 2 days shipping since it said they would not ship till December 15. My son also ordered on November 24, 1 item, which was received within a few weeks. My order still remains unfulfilled. I received a very nice email from the person supposedly in charge of the store on December 24. Many apologies, agreed unacceptable that Christmas gifts were not received, money would be refunded and items shipped and I would see movement of my items on December 26. Here it is December 29 and still remains on site as unfulfilled. I trusted this store as the only official store for Taylor Swift merchandise, have always fulfilled previous orders, I am truly not sure what to think at this point. I believe Miss Swift should get involved and find out why so many of her fans are being disappointed. Of course, my granddaughters still want their items so we are waiting it out. No refund yet, but I am not sure when I have to declare fraud to my credit card company. Please update if you have posted a review and let us all know if anything is received. I will keep my post updated. Thank you UPDATE: I am updating my post. As of today January 9, 2024 I have received my order that was supposed to ship December 15. My full order was received and my payment was refunded. I guess they could do no more than that. I have always received everything I ordered and been satisfied with the quality, they are just sometimes slow and that was very unacceptable when you are talking about a major holiday gift. However, they did make good. Call me crazy but I have placed another order with them as my girls have a birthday coming up shortly. Hopefully this one will be received in time.