Taylor SwiftReviews of taylorswift.com

I have had a few orders with the Taylor Swift Store. One of the items that I paid to have shipped when it was ready did not turn up at the correct address. I have been fighting with them since the end of November to get a refund since it's clear it was sent to the wrong address and has disappeared. They did nothing at the time to try and fix things when it happened. Their customer service is appalling with very little care in reviewing where my order is or what has happened. I would expect a Billion Dollar company, ie. Taylor Swift, would at least have the right people running things and making sure the people who have helped make her a Billionaire get treated correctly. It's just crazy to me how bad the service is.

I made order on Dec, 12th 2023 for ready to ship in 1 week jewelries, yes it's for Christmas. There were no update at all and on Jan 3rd 2024 TS CS, Brian S (or Daniel, at email footer) emailed me that my order is canceled and get fully refund, there is no fully refund because bank charges about $9 for transaction. I have never asked for cancelation, they are really unprofessional & messy. Poor Taylor Swift...

I don’t understand how a merch store can be so incompetent and awful. They sell merch items, mostly clothes, that are extremely expensive and are horrible quality. There are a few items that are good quality but most of the time, everything is made poorly. It’s disappointing when you pay so much money for something, waiting 4 months for it and it rips within a week. My fiancé bought me the pajama pants from the Christmas drop and I got them last week on Christmas. They just ripped now. It’s been a week. What a joke. Also, the shipping time frame is usually 2 months or longer- how ridiculous is that?

How I wish I would have read this before, this store is ridiculous! I ordered a hoodie for my daughter, biggest Christmas wish, ordered on the 5th of December, page said it would easily be here. Payed 90euros! Now almost a month later all I've received is the order confirmation, and the withdrawal of the money, confirmation said shipment in 2 days, but nothing. Started writing the first email asking for my order after 10 days with no response until a week later , 2 days before Christmas, which was a bot I suppose, cause the email only asked if I still was experiencing troubles then I should answer that mail. Really frustrating, but I repeated myself asking to please just tell me something, but didn't hear anything more. So I wrote them again,last week got an answer saying sorry that it would be shipped I 2 days max, but nothing. After waiting again I texted them asking to get my money back, but now I just received an email saying that my order had been treated so now I'd have to send my product back, paying all expenses until they receive it and then wait to get my money back cause they could do nothing But I STILL DIDNT RECEIVE NOT EVEN A SHIPMENT MAIL, MUCH LESS THE PRODUCT I PAID FOR!! What an expensive lesson and what a shame for so many young Swift fans, I really can't believe this is something she'd put her name on nor that this company would treat the young people that bad! DONT SPEND YOUR MONEY HERE!

I ordered 2 sweatshirts and a T-shirt for Granddaughters' Christmas and paid an extra $30 for expedited shipping even though Christmas was over two weeks away. Now 1 week post Christmas and still nothing. Not only have I not received the merchandise, I've not even received an order confirmation. I've emailed several times but have only been given the run around. One email response stated they had my order for TWO items. I asked for clarification but only got vague responses. I asked to cancel a few days after Christmas and was told they would send the merchandise and a refund. I've received nothing. Avoid at all costs!

Buyer beware do not order from this website. Ordered 2 sweatshirts in XS and they are of poor shabby quality and size more like XXL. €90 each and after chasing delivery ordered Nov 5th they eventually arrived and so disappointing.

OMG what is going on? This is the only way to order official Taylor Swift merchandise. We have ordered several times before and have received our merchandise, though sometimes late. I ordered on November 23, 4 items which I was charged immediately for. I paid for 2 days shipping since it said they would not ship till December 15. My son also ordered on November 24, 1 item, which was received within a few weeks. My order still remains unfulfilled. I received a very nice email from the person supposedly in charge of the store on December 24. Many apologies, agreed unacceptable that Christmas gifts were not received, money would be refunded and items shipped and I would see movement of my items on December 26. Here it is December 29 and still remains on site as unfulfilled. I trusted this store as the only official store for Taylor Swift merchandise, have always fulfilled previous orders, I am truly not sure what to think at this point. I believe Miss Swift should get involved and find out why so many of her fans are being disappointed. Of course, my granddaughters still want their items so we are waiting it out. No refund yet, but I am not sure when I have to declare fraud to my credit card company. Please update if you have posted a review and let us all know if anything is received. I will keep my post updated. Thank you UPDATE: I am updating my post. As of today January 9, 2024 I have received my order that was supposed to ship December 15. My full order was received and my payment was refunded. I guess they could do no more than that. I have always received everything I ordered and been satisfied with the quality, they are just sometimes slow and that was very unacceptable when you are talking about a major holiday gift. However, they did make good. Call me crazy but I have placed another order with them as my girls have a birthday coming up shortly. Hopefully this one will be received in time.

She’s just better