Taylor SwiftReviews of taylorswift.com

Same story here - I ordered a hoody on the 23rd November, here I am on 16th December and it hasn’t dispatched yet and there’s been no response to my three emails to customer service… disappointing!

Ordered a hoodie for my daughter release date 1st December, website states orders will be dispatched within 24 hours of release date. Also, I paid for next day delivery. My order has not even been dispatched and countless emails sent, none of which have they bothered to reply to. I am now £70 out of pocket and doubt this will come in time for Christmas. Avoid buying from this website. Appalling service!

I ordered an Eras Tour hoodie as a Christmas gift on 5th December, expecting it to arrive in plenty of time as the confirmation email said orders are usually shipped within 48 hours, and can take up to 4 days from then to be delivered. After 10 days my order status was still showing as "confirmed" rather than "dispatched", so I emailed the customer service team (the online chat support is a very basic AI Bot, which only has about 20 standard replies, none of which were any help), and received an email back saying that they are very busy and it will take 5 working days for them to respond to my query. However, I have received an email this evening saying that the "release date" for the hoodie has been pushed back to 26th January 2024 due to "supply chain issues". The end of January is no good for a Christmas present and if they don't have the stock, why on earth are taylorswift.co.uk letting people pay £75 a throw for something they don't have available to sell?!? That sounds like fraud to me... Irritated as I am, my daughter is a massive Swiftie, so I feel I have little choice but to persevere with the order and just wait for it to arrive. Taylor would be horrified to know her UK fans were being treated so poorly in her name.

I've ordered a hoodie for my 13year old granddaughter. Release date 1 december. Several e mail's sent and no information other than they are busy. Sadly I can't afford another one. Dreadful service

I purchased the limited exclusive Lover snow globe that sold out in minutes. It arrived with a big crack in it. I emailed customer service and 14 days later they got back to me and told me they couldn’t replace it as they had no stock and could offer me a 25% refund if I wanted to keep it, or a full refund if I returned it. I’m very disappointed, why are they not keeping enough stock for replacements? I argued and they refunded me the full amount and p&p but I’m so sad that I now have broken snow globe and no replacement

If i could give less than 1 star. Ordered item in october, for release 1st December. Have emailed on 4 occasions as their website states despatch in 2 days,13 days later heard nothing. No response to emails, no way to ring. Absolutely atrocious service.

Hate this store. Ordered 5 items on 28th October. A couple days later was told 1 item had been pushed back to 24th January. 5 weeks goes by with no update on the other items. There's no phone number to call to have a direct conversation and on the website they say they have a live chat. They don't. It's just a bot that replies to your questions with articles. Only thing you can do to contact is leave a message. I did that and a week later I got a message saying has your issue been resolved? After a week of backwards and forwards emailing with someone called Louise she said she had split the order and would send the 4/5 available items on their own within next 2 days and I would have an email saying its been shipped. 8 days later nothing so I contact them again and have not heard anything since. Worst shopping experience of my life.

I placed an order in September 2023 for a Eras tour hoody for my daughter Birthday. I believed the delivery date was 13th October. This was pushed back to late November and then the updates stopped. I have been chasing and I have now been told that my order wont be shipped until 26th January. Meanwhile, I placed a second order for a Cardigan. Placed in November, Delivery date 15th December but again I have now been given the same 26th January date for delivery. I smell a rat here. Two order placed in totally separate transactions months apart now arriving together!?!?? I suspect they will not turn up in January so I have cancelled the tour hoody and will give my daughter the cash to buy one at the concert itself. I will see if I get a refund!!! (I doubt it) I suspect this is a Scam site (or very poorly organized with bots for customer service) Terrible... do not use.