Taylor SwiftReviews of taylorswift.com

Ordered merch have not heard nothing can’t seem to contact them don’t spend your money . Will have one very upset daughter at Xmas over £100 down nothing to show and this was all she asked for is this site even legitimate

Another customer waiting for merch and getting no response from customer service. Taylor swift considering your such a big name with plenty of money maybe some of it needs to be used to change your suppliers and give good customer support. Never known anything like it

I wouldn’t even give it 1. Ordered TS merch in Oct ,said release date 28th Nov but still not dispatched.Emailed but no reply just a bot asking if I still need reply to my Email. From the reviews they should not be allowed to trade.

My daughter ordered merch in May and August 2023. 7 months & 4 months later and still no merch. This is beyond unacceptable. Customer service asked if we wanted the merch or a refund. We requested a refund. Customer service sent back a reply that a label should be issued by the 15th of December. At this point, my daughter and I feel like we have been scammed! Taylor, please invest in a qualified business team to get these problems resolved and new systems implemented. It is such poor business to take customers’ money and not ship the goods in a timely manner. It is quite frankly embarrassing.

I usually don’t have bad experiences other then purchasing an item and then seeing the label created for days and when asked for an update it all of a sudden ships. I feel when you order an item and they confirm and then ship the label get created but they don’t have the product yet package and pick up. It like just automatically generates the label. Plus they also do not have on website any FAQ about shipping process, which they need. So technically that’s a strike 1. Now my major issue: Ordered the Eras Tour Beige hoodie in XS, took about a month before got it. Once received product not up to quality, honestly I could make it on a circuit. Not worth what I spent, like graphic would be ruin in one wash. The hoodie is soft, also sizing way off. It saids XS and yes oversized, but it’s like XXXL oversized. I went to website and read return policy, saids to email them, has to be in good condition, the usual and within 60 days of receiving purchase. Well I wrote them asking for label, cause they say they will email a label for free, but have to contact, and give order number. It took over week to reply and when they did, they ask me To send photos of the product, so they can rush the return process. No where in return policy mentions I have to send them photos. But I did anyways, and advise them it doesn’t state this in their return policy. Anyways it’s been about two weeks no response, no updates from them, nothing. This is unacceptable customer service. So I have filed with the BBB and my bank. I wish the artist Taylor could see and know what’s going on. Maybe if the next fan meets her will advise. There has to be a way the Swifties can voice this up to her. Honestly I be more then happy to help work for them, and get them on a right track, cause whoever running merch over there clearly doesn’t know how it works when coming to supply chain of orders entered, shipping and CS emails, and any return/exchange handling. Also need to fix quality of products. Anyways thanks for listening to this rant and just be aware if buy. Hoping I can get my money back soon.

Purchased early November for a late November shipping date. No updates without checking the site. Site extends the shipping date daily. Try to communicate, I ended up with the wrong companies customer service team. Lodging a claim for the waste of time and money.

Ordered a T-shirt (£37 🤦‍♀️) which was in stock at the time, now it seems they're not & they don't know when they'll get more, very slow at replying to emails, be aware, this company will gladly take your money for items they clearly dont even have, very disappointing - update; showing online as having a release date of 15th Dec, still heard nothing & no replies to emails 🙄 (23.01.2024) update - 10 wks after placing the order the t-shirt finally arrived today ! Word of warning - ordered a small as xs was out of stock & its massive, more like a size 16, not sure I have the energy to return it 😂

This company is appalling. Release dates are a sham. Just been informed no items are currently available. The website however is still continues to show items for sale. Email received last week informed me the company has no stock. They have no reliable information from their suppliers with regard to deliveries. Avoid.