Taylor SwiftReviews of taylorswift.com

I have three different orders pending since October/November…tracking just says “confirmed” and order is “unfulfilled” these are not pre order items and should ship quick! TS the fact that this is how you would allow a merch business to run is truly unacceptable. Will not be buying from here again until this is corrected! These are to be Christmas gifts!! Unacceptable!

No customer service, most items on a pre order that takes months if ever to arrive. I ordered two tops in July and have only just received them. Took constant emails but I managed to get a partial refund so keep going to get that at least. For an artist that says fans come first I’m shocked she allows her store to be run this way. It’s basically theft. They claim it’s not them as their get out clause every time you try to hold them accountable. My advice is to support a small business instead. Kelhamprint do lovely Taylor Swift jumpers!

I ordered a bunch of merch for Christmas from the Taylor Swift Official store, and because of one item, won’t get any of the items before Christmas. I realized within a few hours, tried to cancel/modify/separate the order, and the customer service and ability to do so is awful. No response. For someone so wealthy, get your customer service and official store in order. Very unhappy

Ordered 2 albums 8/17/2023 still have not received. They don’t respond to emails and won’t provide tracking numbers. It’s not shipped & they got a huge attitude with me after I filed a dispute with my credit card. Buyer beware for sure! Horrible customer service.

Order two hoodies and paid for them in early July 23. Release date was august. Finally managed to contact them. They said new release date November 17. Still no word. No email no contact. Have stupidly ordered more goods release date December. What’s the chances of getting this before next year. I believe the whole site is a scam. They take your money and can earn interest on it. Goods are ever dispatched on time, literally takes months. . Not easy to contact them . The only smooth process is them taking your money. I wonder how we can complain and get this whole company really inspected. Think how much money they get in interest from thousands of dissatisfied customers. They don’t care. They’ll make money regardless. It’s a joke.

I would give zero stars if I could . Ordered a hoodie for my daughters birthday in August and received confirmation of order . Its now Dec ! Nothing has arrived we've had no updates or contact whatsoever despite emailing the UK store several times . Daylight Robbery !

Taylor Slow lives up to her reputation as being dilatory, uncommunicative and generally unhelpful throughout the simplest of property transactions. I can recommend Enact instead. Avoid at all costs!

Update I received a full refund through a charge back with my bank. Awful. I ordered an XL There will be no explanation Hoodie. Next day I received a small Eras tour tshirt. Someone is having a laugh and just packing up any old tatt. There is absolutely no way to speak to anyone for help. I raised an issue but haven’t heard a peep . That’s 5 days later. Absolutely unacceptable. Company flaunts the distance selling laws with abandon. Have raised a chargeback with my bank. Wish I had looked at these reviews before buying. Please do not spend money here.