Matt S.
Incomplete product, great support
Incomplete product, but support is fantastic. There is no way to mark transfers in as mining rewards which was a complete showstopper for me, and generally found the interface to be poor and hard to navigate. CoinTracker is far superior and I've switched to that. That said, my experience with the TaxBit support team was great. Within a few minutes I was able to get my questions answered on what was and wasn't possible to do with the product. Too bad their product isn't more fully featured, especially for the price, because the support experience was outstanding.
Response from TaxBitApr 9, 2021
Hi Matt, Thank you for taking the time to share your review. I've had a chance to dig into your interactions with our support team, and a few issues jump out. Our team could have been more thurough in our reply, there is a straightforward path to correctly track and categorize the mining transactions you mentioned. If you have a few minutes, I would love the chance to connect with you and remedy this. -Michelle VP Marketing



