TaxBitReviews of taxbit.com

I used their service for 3 years in a row, with no problem whatsoever. They were the most expensive but service was great... then. One day I clicked the refresh button and everything turned to shaite. I suddenly had hundreds of Missing cost basis, but if you read the transactions list, all the info was there. Then started a several months battle. They have NO customers service - I am not kidding. No phone number to reach them! Only a chatbot redirecting you towards bs articles. I finally get in touch by email with "someone in the Development Team", assuring me it is a bug that only affected me, and now everything works. Big lies (lots of people I know had the same problems, my issues were NEVER fixed)... I finally had enough after months of headaches and went to CoinLedger, it is absolutely amazing there is no comparaison.

TaxBit is not extracting the correct data from crypto exchange. Some transactions are missing. Some assets are missing in my Holdings. It shows certain assets in my Holdings which I don't own :). The customer service rep. is sending a canned answer even after I gave very detailed information. Just deleted the account!

Horrible service, they keep sending you a list of links to "study", they assume everyone is stupid. The problem is that the API sync between TaxBit and the other platform is not good, so you will end up with many missing cost, missing buy/sell etc. and your tax form will be completely wrong and useless. Guys, be careful. After I wasted long time with no results, I went and tried with Coinledger.com, I linked my 4 account through the API and it magically all worked with NO issues, NO missing cost, NO missing transactions. That means that Tax Bit is totally useless. the customer care agents are totally useless, they can only send you a list of things to "study".

UPDATE: 3/16/2023 - TaxBit just "responded" to this review asking for a ticket #. They must have not actually read the review because i already included the ticket #s!!! Also there is no way to reach them other than their dumb chatbot. The person who replied left no number to call or email to send a direct message to. Total incompetence. ---- If I could give them a zero I would. I paid in 2022 the premium for my 2022. This means that I am paying Taxbit to handle any issues that arise with the account as accounting is not my field of expertise. Two transactions have been flagged with the "Missing Cost Basis". I took EVERY STEP possible as a layman to rectify the issue but still no resolve. It it now just a month away from when my taxes are due and TaxBit STILL HAS NOT addressed this issue and resolved the two flagged transactions. I have submitted three tickets now (with the latest being ticket # 102820, and original ticket # being 96412) and: - No Follow-Up. - No Live Support. - No Number to Call. Verbatim what I wrote recently in the ChatBot: "t has been SEVERAL MONTHS since I got into contact, and you all said you were going to address/fix the flagged "missing cost basis" transactions. Can you PLEASE fix this ASAP and provide the updated tax form to include those two transactions. I need to file my taxes and can't without the form and those two included transactions. I still have 2 other open tickets which I never heard back from you. "

Not recommended. Do not use if you’re a Coinbase Advanced user. Their system does not detect buys/sells through Coinbase Advanced.

I have had TaxBit for over 3 years and paid for premium services. They have now changed their format and offer minimal to no services. Many of the file formats are no longer supported. I was hoping I could find one crypto tax service I could count on to simplify my taxes. I was wrong thinking TaxBit was the one. They are now losing a customer that would have stayed with them had they performed. Do what you want but I am finding a new Tax service as this one is a bust. If TaxBit truly wanted to work with me they would have provided a refund for services Not provided. I have been burned once and that’s enough.

I paid my $180 subscription and linked my exchanges. TaxBit identified my crypto transactions -- at first. When I sold some crypto TaxBit didn't get the transactions correct. It still showed I owned part of them. Customer service responded quickly but the problems were never resolved. I waited 8 months. NOTHING. Terrible company. Did they refund my money? Nope. Did they perform as advertised? Nope. Also, last year when I downloaded form 8949 for the IRS the report was generic. They don't even put their name on the report so I can show the IRS who compiled the data. They don't even stand behind their work. Totally disappointed!!!!

If I could leave a minus 00 stars I would, I paid for the plus subscription and have not had any support whatsoever, with the plus you are supposed to be able to submit your csv files that need formatting and taxbit support will format them for you and upload to your sources. This has not happened, and they continue to ignore my request which has put me in financial jeopardy of not being able to file my taxes by the deadline, do not use this company unless you want to be ignored and in deep trouble with the IRS