Tasca PartsReviews of tascaparts.com

Response from Tasca PartsDec 24, 2019

Hi, Chris Thank you for your patience. Our apologies. It does look like your order has experienced a delay or two, but our manager - per your discussion with one of our Customer Support team members yesterday - is currently investigating the situation. Someone from our team will be in contact with you as soon as possible. Again, we’re sorry for your frustration and are working to address the issue.

Response from Tasca PartsDec 19, 2019

Good afternoon Anthony, Thank you for letting us know about the error with your order. I took some time to review both your order and email concern. I do see that the belt weather strips ordered show to be for a sedan as you indicated. It is possible there is a catalog error, or a mis-packaged item from Mazda - either way, we will certainly correct this issue for you. I then looked at our email system, and I do see 5 emails total - all but the most recent (sent on 12/17) have been responded to. Perhaps your spam folder has our responses? It looks like we did inform you that some of the items needed to be special ordered from Mazda, and that you responded to this. And I can see where we deleted one item that was holding up the order on the 14th , refunded this item, and processed the shipment. We do our best to process all orders as quickly as possible, but unlike a lot of online parts stores, we do not cherry-pick the fast-selling, most profitable items, but chose to make available every part the manufacturer has for your vehicle, representing approximately 4 million individual parts across the brands we offer. If you would be kind enough to let me know which part(s) are wrong, I will see to getting them replaced for you. Do not worry about returning the incorrect items. Best Regards, Michael King Ecommerce Operations Tascaparts.com Hi, Anthony - Thanks for providing your Order #. Our team is looking into your order right now and will contact you. Again, we appreciate your patience. Hi, Anthony - We can definitely look into your order and see what's going on as soon as we have a way to identify you. Please provide your Order # and our Customer Support team can check your order in our system and get back to you as soon as possible. Thank you.