Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

609 approved reviews, newest moderated first

Larry G.
Jan 5, 2020
I recently ordered a part for the wrong car…
I recently ordered a part for my car but submitted the vin# to one of my other cars. Tasca noticed my mistake, contacted me for confirmation, and then changed and shipped the correct part. I am confident that I can count on Tasca.
Response from Tasca PartsJan 6, 2020
Hi, Larry - Thanks for leaving such great feedback! We're thrilled that our team was able to help you find the OEM part you needed. And even though you originally may have provided the wrong VIN, you at least gave us one! This enabled us to identify the mistake and correct it :-) Have a great day!
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Eric
Jan 3, 2020
I ordered on 12/15
I ordered on 12/15. Never received a tracking email. Called multiple times. Stayed on hold for 10+ minutes with no answer. Sent an email almost two weeks after order. No response. 3 weeks after order I got someone on the phone who “doesn’t know why it hasn’t shipped but we’ll get it expedited at no cost”. I check the next week and it’s still processing. What a joke. Order# 1340335
Response from Tasca PartsJan 7, 2020
Hi, Eric - Okay, your order is on its way! If you check your inbox, you should have received (or will later today) an email with tracking information. Again, many apologies for the delay. Thanks for the quick response, Eric! I have our Customer Support manager contacting the warehouse right now. We will definitely be in contact with you today. Thanks for your patience. Hi, Eric - If you could please provide your Order #, I can look into this for you. Many apologies for your frustration!
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John P.
Jan 3, 2020
parts come
parts come, email customer service never get a response, but parts do come
Response from Tasca PartsJan 3, 2020
Hi, John - Thanks for the feedback! We're happy to hear that your customer shopping experience went relatively smoothly. Clear communication is definitely one of our priorities and we're a bit dismayed that we may have missed an email from you. Our system does show that you had a phone call with one of our Representatives, but shows no incoming emails from you. Do you know what email you used - was it [email protected]?
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Barrett L.
Jan 3, 2020
Rare replacement part
Rare replacement part which was a great find, just missing a few screws and plastic coverings over screw holes. I re used the old so not a problem in the end
Response from Tasca PartsJan 3, 2020
Hi, Barrett - Thanks for the great review! Sometimes we do, unknowingly, ship parts out from the manufacturers that are missing minor hardware pieces. Usually, if you give us a call, we can do our best to send replacements . We're happy you were able to use the pieces you already had on hand, but many apologies for any inconvenience. Again, thanks for the positive feedback!
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Blair R.
Dec 28, 2019
Stay Away! Dishonest Business Practices
I ordered a rear tail light assembly for a 2000 Volvo S70. It came with only half the assembly (did not include the section that is installed into the trunk lid. I started the process to return the item since November. It took weeks for them to acknowledge me after repeated emails and phone calls. Then they said they would send a return slip with authorization. But the never did. Horrible customer service and bad business practices. stay away!!!
Response from Tasca PartsDec 31, 2019
Hi, Blair Many apologies for your frustration. Customer satisfaction is very important to us and communication is high on our lists of priorities. Our system does show that we initially did email you an RMA (return) form as requested at the end of November, but it seems you never received it? It looks like you've had some more recent communication with our team and were emailed out another RMA form on Monday (12/30). If you could please check your email? Again, many apologies for the miscommunication.
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Yianni
Dec 27, 2019
Absolute horrible service
Absolute horrible service they take forever to answer the phone, when you finally do get on the phone with them they’re very unexperienced they charges us a Few hundred extra dollars for shipping after check out!! When it was it even mentioned before hand!! then they end up sending us the incorrect part and then charges the same exact price for purchase and shipping to return and restock which is over $700 twice to accomplish nothing. most definitely not recommend it to anyone in most definitely never shopping there again horrible horrible horrible.
Response from Tasca PartsDec 27, 2019
Hi, Spyridon We're sorry that you still feel frustrated with your experience with us even after the multiple emails and phone calls that we have had with you concerning your order. Unfortunately (as noted on our website under Terms & Conditions), because you did not provide your VIN at time of purchase (for us to use to check part-to-vehicle fitment), you are responsible for any return shipping & handling costs. Again, apologies for your frustration with your experience.
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Louis T.
Dec 25, 2019
Excellent service and price
Excellent service and price
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Jerrianne S.
Dec 25, 2019
Part came in great shape
Part came in great shape
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