Tasca PartsReviews of tascaparts.com

Response from Tasca PartsJan 28, 2020

Hi, Ricky - We're sorry we couldn't fulfill your order for you. Once we received the fraud alert notification, we immediately refunded your card. Our system immediately flagged your order with a high risk fraud alert as your IP address registered in Colorado, the billing address on your credit card was in Washington, and you wanted to ship to New Mexico. Customer satisfaction IS important to us, but our decision to cancel the order was made in order to protect our business from potential fraud. If you'd like to try re-ordering again with a card that has a billing address that matches your order's shipping address then you'll have better luck. Again, sorry for your frustration.

Response from Tasca PartsJan 28, 2020

Hi, there - We're sorry for your frustration. If you emailed us at [email protected], our team definitely answers emails as they get to them; however, if you could provide your Order # I can forward that to the Customer Support team. Thank you and, again, apologies for your frustration.

Response from Tasca PartsJan 27, 2020

Hi, Chad - We greatly appreciate you taking the time to leave such a fantastic review of our services. Our team takes pride in providing customer satisfaction and they'll be thrilled to read your feedback. Hopefully we can continue to meet your expectations should you need OEM parts in the future. Thanks again!

Response from Tasca PartsJan 17, 2020

UPDATED Thanks for providing your order #. It looks like you placed your order after business hours on Monday, January 13. We received your order and emailed you back on Tuesday, January 14 to let you know that your order was being processed and that you would receive a tracking number in the next 1-2 business days (as is our store policy). I'm not sure how any of those transactions constitute "poor customer service". Your order was also cancelled and refunded as requested (please note that the credit card company is responsible for releasing your funds back to your account, so that may take a few business days). Again, we're sorry that you feel frustrated. If you did not receive any of the emails from us regarding your order and its details, please let us know. Hi, Rostam - We're sorry for your frustration. Our website does state that all parts are subject to availability and some may require special ordering from the manufacturer. As we offer several million OEM parts from almost 20 auto manufacturers, we are not able to keep all parts in stock. If you did order parts that required ordering, however, we most certainly would have sent you an email with those details. If you could please provide your Order #, I can have our Customer Service team look into your specific order. Thank you.

Response from Tasca PartsJan 17, 2020

Hi Raul - We're sorry for your frustration. I just looked into your order and it appears you placed your order on the afternoon of January 13 and we emailed you the next morning (January 14) - not two days later - to let you know that your part required special ordering. Our website does state that all parts are subject to availability and some may require special ordering from the manufacturer. As we offer several million OEM parts from almost 20 auto manufacturers, we are not able to keep all parts in stock. According to our system, we did cancel your order for you immediately upon request and refunded your money. When you actually get your refund is controlled by your bank/credit card company - not us. Again, we're sorry we did not have the part you ordered in stock at time of order. Please call us should you have any further questions. Thank you.

Response from Tasca PartsJan 17, 2020

Good morning Joshua, Yes, I have to agree that we did not do a good job with your order. In reviewing the details of the order, I do see where UPS lost your package and where you put in a claim. UPS responded to us, as the shipper, on Dec 2nd stating they had attempted to contact you for details on the contents, but could not reach you and had subsequently closed the investigation. We re-opened it on your behalf and on Dec 26th and then received confirmation the claim had been paid. We then dropped the ball by neglecting to forward the information to our credit and refund team for your refund to be processed. For this I do apologize - this delay is completely on us. I do see your refund was processed on Jan 16th. I apologize for the unwarranted delay and aggravation you endured, Michael King

Response from Tasca PartsJan 10, 2020

Good afternoon Erik, I’m sorry for a less than perfect buying experience. You commented on the part # of the item in the box not matching the part # tag on the box itself. The number you are seeing is actually the engineering number, a different number entirely. Ford does not put part numbers on their replacement parts. Also, and unfortunately, you did not provide your VIN at time of purchase, which prevented our team from being able to verify your choice of part at time of order. However, I’ve asked our return manager to process your shipping refund as requested. Regards, Michael Hi, Erik We're sorry to hear about your frustration. We sell only brand new OEM parts, so we'd definitely like to look into this. If you could please provide us with your Order #, we can identify your order in our system and investigate for you. Thank you.