Tasca PartsReviews of tascaparts.com

Response from Tasca PartsMar 2, 2020

Good morning Tim, I apologize that you had a difficult time reaching our customer support team. We do handle well over 1000 calls a day, along with 500+ emails, so occasionally the team does get overworked. I will be sending you via email a prepaid USPS label to return your package with. Again, I apologize for the inconvenience, Mike

Response from Tasca PartsFeb 21, 2020

Hi, Mike - Thanks for contacting us. We have a long history of customer satisfaction and successfully process and ship several thousand orders a week - to very happy customers :-) We're open 9 am to 6 pm EST Monday through Friday. Our team definitely answers more calls certain times of the day than other times; if you are having trouble getting through, you may be calling during one of our "rush hours". We do have a call-back feature though so if you leave your number one of our Customer Service members should call you back. However, it is unusual that you haven't received a response email. Did you send your request to [email protected]? Thanks!

Response from Tasca PartsFeb 6, 2020

Hi, Jonathan - Thanks for shopping with us! And thank you for your patience while we acquire your part for you. We do our best to meet customer's expectations; unfortunately, while we do stock thousands of parts at our warehouse, it's impossible for us to stock every OEM part for the 15+ auto manufacturers whose parts we sell. Perhaps it missed your attention, but there was a highlighted box at the top of the product page that did state that our "online parts catalog it to be used as a reference guide only and does not necessarily reflect the immediate availability of parts". Luckily, as noted in the email you received, most special ordered parts are received within a few business days. Please feel free to contact our Customer Support team for further information or if you have more questions. Again, we appreciate your patience.

Response from Tasca PartsFeb 5, 2020

Hi, Clinton - Thanks for including your Order # with your feedback. I do see that you did cancel your order on Monday; however, our system also shows that, upon processing your order last Tuesday (January 28), we sent you an email notification that part of your order required special ordering that would take about 3-5 business days for us to receive. As of Monday, we were still within that time frame. Apologies if you did not see the email.

Response from Tasca PartsJan 31, 2020

Hi, there - We'd like to help you out and take a look at your order to see what's going on, but we need a way to identify you and your order in our system. Could you please provide your Order #? Thank you.

Response from Tasca PartsJan 31, 2020

Hi, Christopher - We're glad you like our website, but are disappointed that you feel frustrated with our customer service. We do stock an enormous amount of inventory in our warehouse, however - as we offer OEM parts for over 12 auto manufacturers - it's impossible for us to stock every part. While our website does state that "Our online parts catalog is to be used as a reference guide and does not necessarily reflect the availability or stocking status of parts," our turn-a-around rate for most parts is rather quick. Someone from our Customer Support team would be happy to provide you with assistance should you choose to give us a try. Thanks.