Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

609 approved reviews, newest moderated first

Apostolos S.
May 6, 2020
No Response- No reliability Orber : 1434945
I have done about 16 days ago an orber to Germany. At 22.04 I have got an Email with the Information that my Orber is a special Item. Everything is ok until this Point. Since then I have no more Information about my Orber. The Orber-Status is the whole time in processing. I have tried contacting the shop but I have not yet received a response to my Emails to my Questions in the Contakt-Form from the Tasca Internet site as to phone number . At this Point I have doubts about the Reliability of the Shop and I hope that I have not lost my money ( > 1000 euros). I could understand a Delay caused from the Covid 19 but an absolut no response to me the last 10 days is not ok.
Response from Tasca PartsMay 7, 2020
Hi, Apostolos - Thanks for contacting us. I've forwarded your Order # to our Customer Support team to look into. (I've also responded with more detail to the message you sent on another platform). Please note, as mentioned in the initial emails you received, that COVID-19 has caused delays in distribution and shipping, but our team is definitely working their hardest to get all of our customers their parts. Thanks for your patience!
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Adam G.
May 4, 2020
Slow but otherwise solid
OK, I won't lie, getting my order took a long time! Probably 3 weeks. One of the parts was special order, and while it wasn't well communicated, I think Tasca was waiting for that part most of the time. However, every time I called or emailed Tasca, they were great. Very friendly and communicative, never seemed dodgy at all. The parts were exactly what I needed, in perfect condition, and well packaged. If I was in a hurry I'd shop locally, but I'd gladly shop with Tasca again if I wasn't in a huge rush. They're just not great at managing the supply chain.
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Sergii B.
May 4, 2020
I've placed an order #1435686 on…
Upd2. Finally received my order. Will raise by one star more. Communications works only thru FB or here. Hope situation will change after covid isolation finished. Upd. GOt first response. Will rise by one star until get email with ETA I've placed an order #1435686 on 17-Apr-2020. 20-Apr-2020 received an email "Important Update on Your Order (with VIDEO) - Order #1435686". Order still is status "Processing". No responds via email. Order amount 1.5K.
Response from Tasca PartsMay 4, 2020
Hi, Sergii - We just responded to your FB question, if you could check that, please. In the meantime, you do have a rather large order, some of which required special ordering (as you were notified). We're just waiting on two parts from Michigan. A member of our Customer Support team will be emailing you with an update shortly. Thank you for your patience.
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Whohas M.
Apr 30, 2020
DO NOT BUY FROM TASCA!!
I placed an order on a Monday for a simple Ford part. The FOLLOWING Monday (7 days) I received a message that I would be getting some tracking information in another 2-4 days. 4 days later then finally shipped it. They shipped it UPS ground to further extend my wait. I wrote them about this and the email got ignored. This was for an "in stock" item. The good news is I saved $1.00 over ebay. Let's see if I actually get the right part. Do not take the chance guys, buy elsewhere. Find a vendor that values your business.
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Andriy K.
Apr 29, 2020
Good seller
UPD2. Greeting from Ukraine guys Actually there may be problems with feedback (due to the situation with covid), but this seller has proven its reliability. Thanks a lot, Tasca! UPD. Thank u for reply! now i can wait patiently) Order: #1420361 No response from Tasca Parts after my order was placed on March 30, 2020 ..almost a month ago( Yes, next day (March 31) I got an email about one of order details have estimated date of resupply of 4/20/20, its long but ok, no problem, I said that I wait until the 20th. And after that last email there is no update / response from Tasca Parts. OMG ( I emailed three times on this week, but still nothing. I know about situation with covid, but situation with my order is confusing too. I want to believe that everything will be fine and Tasca Parts don’t ignore me
Response from Tasca PartsApr 30, 2020
Hi, Andriy - Thanks for contacting us - and for your patience. I had someone on our Customer Support team look into your order for you and it looks like it is due to be delivered on 05/01. The order was definitely a large one and we had to wait for a number of special order parts to arrive from the manufacturers (which are all experiencing delayed deliveries). But, according to tracking, your order should be arriving tomorrow. Also, you should be receiving (if you haven't already) an email with updated tracking info. Thank you!
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fabio
Apr 27, 2020
I thanks a lot for reply I check in mail but I don t found your order comfirmation. I do the order with this name: Fabio Paolo Ticca I send a mail tpc
without words I order a tailight for my ford f150 as a guest from Italy on april 04/2020, I do the paypal payment and I receive nothing comfirm from Tasca. I emailed the company immediatly and I don't even have a response.
Response from Tasca PartsApr 27, 2020
UPDATE - Thanks for your full name. I was able to find your order in the system (assuming it was the order you placed on Saturday, April 4th). It looks like we emailed you on April 7th that your order required special ordering that would take about 5 business days for us to receive. And then we emailed you again on April 13 with shipping information, including a tracking #. For privacy reasons, I can not include your tracking # in this response, but it looks like as of April 27 (today) your package is in Customs Clearance in Italy. As shipping and delivery in Italy has been seriously affected by the current global health crisis, you may want to check with customs. Thank you! Hi, Fabio - Thanks for contacting us. Please check all your inboxes (including your junk/spam folder). If we withdrew funds from your Paypal account, our system would have automatically sent you an Order Confirmation email. If you'd like to provide the name under which the order was placed, we can also look it up in the system that way. Thank you.
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Tom V.
Apr 24, 2020
My last experience with TascaParts is not good
I have had good experience with Tascaparts in the past. My last order is becoming a painful experience. It is a simple order of 4 dust boots and a couple rubber seals. 12 days later and the order is still being processed. I emailed the company twice and I don't even have a response. The car is on the lift and I cant use it unless I have the parts. Will give them until today to respond and I will go to the local Mazda dealership and if they have the parts, I will cancel my order. I am sure Covid-19 has something to do with the processed delay but communication is an important aspect of customer service and there is no excuse for that. Order 1431853
Response from Tasca PartsApr 27, 2020
Hi, Tom - Many apologies for the delay and, yes, COVID-19 is causing a major disruption in manufacturing, supply, and delivery for the automotive parts industry. We've tried to communicate to our customers as best we can the possibility of these delays in the initial order confirmation email you would have received; but your concern is still valid. I've forwarded your Order # to our Customer Support team and somebody will be looking into it today. Thank you for your patience.
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Grigor K.
Apr 23, 2020
Very bad service
Very bad service, first order went good, so i ordered second time Order ID: 1435992. There is no information on website about availability of parts, and they dont unswer on emails.
Response from Tasca PartsApr 24, 2020
Hi, Grigor - Thanks for contacting us. According to our system, we emailed you on Monday (4/20) that your part required special ordering and would take 3-5 business days to arrive to us. Our website does state that our online parts catalog is to be used as a reference guide and does not necessarily reflect the immediate availability of parts. While we do stock an immense number of parts, stocking all parts for 17 automotive manufacturers is an impossibility. Customer satisfaction is very important to our team and they do their best to get everyone their parts in a timely manner - under normal circumstances. However, as you were notified in your email, all auto manufacturers and all shipping carriers are experiencing delivery and distribution delays at this time due to COVID-19. Hopefully, we should have your part in early next week as promised. Thank you.
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