Tasca PartsReviews of tascaparts.com

Response from Tasca PartsJun 15, 2020

Hi, Igor - Thanks for contacting us. The good news is that your parts arrived this weekend! As stated in our communications and on our website, however, we're a bit overwhelmed with online orders and are a few days behind in shipping. Our teams are working as fast as they can though and you should receive an email with tracking by mid-week. We greatly appreciate your business and your patience. Thank you!

Response from Tasca PartsJun 12, 2020

Hi, Shawn - Thanks for letting us know about the problems with your order. I've had our team look into it and someone should be emailing (or texting) you shortly with tracking info. We definitely messed up and the package never left our warehouse when it should have. I believe the tracking (when it registers in the system) should show it sending next day/ Saturday shipment to you. Many apologies! If you'd like to keep the part, we can continue to issue you a full refund if you'd like.

Response from Tasca PartsJun 12, 2020

Hi, James: We apologize for your frustrations - and we completely understand you concern about your order. We've tried to notify customers as best as possible on our website (there's a notice on every page) and in the initial order confirmation you received that our team is experiencing delays in order processing and in communications right now due to various disruptions. Because everyone is still shopping for parts online, rather than in stores, we have much higher than normal orders, phone calls and emails to manage. Our team is doing their best to get back to everyone as quickly as possible. That said, it does look like someone on our team responded to you yesterday regarding your order. Your patience is appreciated.

Response from Tasca PartsJun 10, 2020

Hi, Wilson - Apologies for your wait. I have someone on our team looking into your order right now. Unfortunately, as we've tried to communicate to customers, we're experiencing delays in parts distribution from warehouses. Our Customer Support team is also experiencing unusually high call volume and emails, resulting in longer than usual wait times for phones and email response delays. We appreciate your patience. Thank you!

Response from Tasca PartsJun 26, 2020

Good morning, Josh - Many apologies for the frustration you have been experiencing with your order. And thank you for providing your Order # so that we were able to quickly identify your order in our system. You are 100% correct that we sent you one item (and it very well may have been incorrect). Our manager has emailed you directly. If you can check your email, please, and respond to him we can hopefully get this sorted out. Thank you for letting us know.

Response from Tasca PartsJun 5, 2020

UPDATE Hi Tom - Thanks for providing your Order #. It looks like you placed your order later on Friday, May 29, so our team should be processing your order either today or this weekend. Again, apologies for the delays! Hi, Tom - If you could please provide your Order #, I can have our team look into your order. Please keep in mind, though, that - as stated on our website and in the order confirmation email you received - that we are experiencing extremely high volumes of orders recently and are running several days behind in order processing. Our team is working hard to get everyone's orders processed and we've done our best to communicate delays with customers. Thank you for your patience.