Tasca PartsReviews of tascaparts.com

Response from Tasca PartsJan 15, 2021

Hello Jason, We're so sorry to hear about your most recent experience with Tasca Parts. We apologize for the negative experience and acknowledge some mistakes may have been made. We took a look into your order to diagnose where mistakes may have been made in an effort to better assist our customers in the future. We appreciate your sentiment, in supporting local businesses and hope to better serve you in the future. Unfrotunately, due to covid, we cannot accept returns at our facilities as this would expose our workers to unnecessary risks. In addition, we apologize for the shipping price of $9 and assure you we are working to provide our customers with cheaper shipping alternatives. Again, thank you for your review and we hope to have the opportunity to redeem ourselves in the future.

Response from Tasca PartsJan 14, 2021

Hello Billy, Thank you so much for your review as we are consistently improving our business and your feedback serves to gain more insight into what we can do better as a company. Customer may experience a delay miscommunication due to severe understaffing. Fortunately we are currently working to remedy this situation. I would love to take a look at this order for you to determine where we may have made a mistake. If you get a chance, could you email us your order number and any relevant order details to [email protected]. Again thank you for your review and we look forward to speaking with you.

Response from Tasca PartsJan 11, 2021

Hello Johnny, We apologize for your most recent experience with Tascaparts.com! I'd love to shed some light on why you may have experienced difficulties when purchasing your part. Our customer service members take a great deal of pride in the work they do and have extensive knowledge of OEM car parts. Our CSM's are extremely eager to diagnose any problems you may be having with a part. When you claim, Our customer service member attempted to "DR. Phill" you, I assume you may be referring to the calm and professional manner in which Matt attempted to answer your questions. As it turns out, Matt issued you a full refund and RMA on your order. We look forward to receiving your return and we apologize for any frustration that may have occurred as a result of this order.

Response from Tasca PartsJan 5, 2021

Hello Clint, We apologize for your most recent experience with Tascaparts.com. We took a look into your order and looks like your order was placed on 12/3/2020. Our order processor shipped out your parcel on 12/05/2020. Unfortunately, It took USPS until 12/29/2020 to deliver your parcel. While we understand the turn around on this particular order is unacceptable, please note that we were able to ship your order out within two days of receiving your order. USPS has been completely overwhelmed due to covid-19 and recent holidays. We suspect this may have been a significant factor in the delayed arrival of your parcel. Here at Tascaparts, we work extremely hard to select the best shipping services for our customers however, there are external events that can affect shipping times that we do not have control over. Again We apologize for the delayed shipping and hope to have the opportunity to better serve you in the future.

Response from Tasca PartsJan 4, 2021

Hello Scott! We are truly dismayed, to hear your experience has not met your standards or ours. Unfortunately, a significant amount of our customer service representatives have been out due to the resurgence of COVID-19. Our remaining representatives are working diligently to serve our customers as efficiently as possible. We took a look into your order and it appears the order has been canceled due to a lack of response regarding shipping inquiries. Our system shows that you were issued a refund on Nov- 18th. We understand it has been some time since your refund was issued, so we can certainly look into this order to determine exactly when the funds should have allocated to your account. I also noticed your order was placed in a significantly different time zone. I suspect this may have impeded your ability to reach us via phone. Our Customer service representatives are available via phone from 9-5 (EST) Monday- Friday. Thank you so much for your review and patience and we look forward to resolving this issue for you!