Tasca PartsReviews of tascaparts.com

Response from Tasca PartsMar 1, 2021

Hello Noor, Thank you for reaching out regarding your latest order. Tasca Parts considers customer service an essential pillar of the service we offer our customers. With that being said, after reviewing your order we've identified a couple of instances when we could have communicated more effectively. In addition, Unfortunately, our internal system does not show any emails from the account associated with your order. One of our customer service representatives reached out to you this morning to inform you, that our supplier had accidentally sent 3/4 of the parts on your order. We replaced the order with our supplier and they are currently working to send out your last part. Please feel free to send us an email at [email protected]. You can also reach us VIA phone at 401-709-7836. Thank you for your review and we look forward to speaking with you.

Response from Tasca PartsFeb 19, 2021

Thank you for reaching out regarding your latest order. Tasca Parts considers customer service an essential pillar of the service we offer our customers. With that being said, Please note that refunds typically take around 3-7 days to transfer to you're account. While we understand this may be inconvenient, we would like to point out that this is standard practice in most eCommerce shops. Please understand that your refund will be reflected in your account shortly. Again, we appreciate your feedback and hope to earn the opportunity to serve you in the future.

Response from Tasca PartsFeb 12, 2021

Hello Thank you for taking the time to provide us a review of our service and we appreciate your suggestions. Unfortunately at the moment, our system is not configured to separate an order into two shipments. We certainly recognize the value of a feature like this. After all, our overall goals and objectives are to ship out parts as fast and accurately as possible. Please note that I've forwarded your review to my supervisor and we will be going over the logistics of implementing this feature in the coming months. Again, we appreciate your feedback and wonderful suggestions and hope to provide you with genuine OEM parts in the future.

Response from Tasca PartsFeb 8, 2021

Hello Jeff, We appreciate you taking the time to leave us a review. Here at Tasca Parts, we value reviews received from customers, as they provide us with powerful insight and helps us determine what aspects of our service could be perfected. With that being said, We took a look at your order to examine where mistakes may have been made. It appears as if you specified your truck's year make and model While this is certainly the best practice, we often request that customers include their VIN number at checkout to ensure proper fitment. Please refer to the link for more information regarding our VIN fitment process. https://www.tascaparts.com/the-value-of-the-vin We sincerly apologize for any frustration that may have arisen as a result of this order. We pride our selves in the service we offer here at Tasca Parts and hope to earn the opportunity to better serve you in the future.

Response from Tasca PartsFeb 1, 2021

Hello Greg, Thank you so much for taking the time to tell us what you thought about your experience with Tascaparts.com. We strive to keep our shipping rates as competitive as possible however, there are a couple of factors that can affect the price of shipping. Rates depend on the selected shipping speed and the weight/size of the shipment. With that being said, we will certainly take the time to evaluate our shipping rates to ensure our customers are receiving the best deal possible on their OEM Parts. Again, we appreciate you taking the time to leave us a review and to service you in the future.