Tasca PartsReviews of tascaparts.com

Response from Tasca PartsFeb 1, 2021

Hello Mick, Thank you so much for your review as we are consistently improving our business and your feedback serves to gain more insight into what we can do better as a company. At TascaParts, we pride ourselves on the service we provide for our customers and appreciate any opportunity to better serve our clientele in the future. We understand your frustration and we are pleased to inform you that we are currently working to implement a better system of communicating order status to our customers. We appreciate your continued support and look forward to our next opportunity to provide you with genuine OEM Parts.

Response from Tasca PartsFeb 1, 2021

Hello Scott, We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize for the discrepancy in the product pictured and the product you received. Please understand that we are working to fix the displayed picture on this particular product and this situation should never happen again. Again, we appreciate you taking the time to alert us of this issue and hope to have the opportunity to provide you with genuine OEM parts in the future.

Response from Tasca PartsJan 28, 2021

Hello Timothy, Thank you so much for taking the time to leave a review. I understand you may be a bit confused as to why you received the review request so please allow us to explain. Reviews requests are sent out automatically to all of our customers as soon as their product leaves our facility. We do this to ensure every customer has a chance to voice their opinion of our service in an effort to learn about aspects of our business that could need improvement. With that being said, we took a look at your order and it appears as if your parcel left our facility within two days of you placing your order. We tracked your package for you and apparently, your parcel is currently in pre-shipment status in PA. We apologize for the inconvenience as the post office handling your parts is currently completely inundated with recent orders and we have noticed severe delays in shipments in that region. At this point, reaching out to your local post office may be the best option for clearing up your pre-shipment status. We hope this response was as helpful to you as your review was to us. Thanks again and please do not hesitate to reach out should you have any other questions or concerns.

Response from Tasca PartsJan 27, 2021

Hello Vince, On Behalf of Tasca Parts, I would like to extend my sincerest apologies for the negative experience that you had purchasing parts. Unfortunately, given the information provided, I was unable to find your order to determine where the mistake may have been made. Please feel free to send us a direct message, with your order number, to any one of our social media pages. Please note, Our customer service representatives would never refuse to cancel an order, provided that the order has not left our facility. Again, We apologize for the miscommunication and hope to hear from you soon.

Response from Tasca PartsJan 26, 2021

Hello Doug, We are dismayed to learn of your most recent experience with TascaParts. That lack of communication on this order does not meet the standards that we strive to set here at Tasca Parts. We have spoken to the customer service representative handling your order in an effort to ensure this lack of communication does not happen again. With that being said, there are a few points in your review that we would like to address so that you may have a better understanding of our service. We have implemented strict security protocols to ensure the protection of ourselves and our customers. Your account had been flagged by our internal system as possible fraudulent order. We suspect this may have held up, the fulfillment of your order, as fraudulent orders must be vetted by a CSR. We would also like to point out, that when browsing any item on our site, you will see a message directly below the green add to cart button. The message reads " ALL PARTS ARE SUBJECT TO AVAILABILITY and some may require special ordering from the manufacturer." We certainly try to keep as many parts in stock as possible, but every so often a customer purchases a part that requires special ordering. Again we apologize for the lack of communication on this order and appreciate you taking the time to leave us a review.

Response from Tasca PartsJan 22, 2021

Hello James, Thank you for reaching out regarding your latest order. Tasca Parts considers customer service an essential pillar of the service we offer our customers. With that being said, after reviewing your order we've identified a couple of instances when our CSR could have communicated more effectively. We reached out to the representative in charge of your order and we are taking steps to ensure this type of situation does not happen again. As a result of the mistakes made on this order, your order was escalated to our top priority and will be shipping out today via next day delivery. Again we apologize for the inconvenience and frustration this order may have caused and hope to earn the opportunity to better serve you in the future.

Response from Tasca PartsJan 19, 2021

Hello Glynn, We appreciate you taking the time to leave us a review! Reviews help us understand how we can make improvements to better serve our customers in the future. We took a look into your order to diagnose where mistakes may have been made. It appears as if your parts were back-ordered for 3-5 business days. A customer service representative reached out to you on the 13th to inform you of the delay. Our Customer service representatives would have had no problem canceling your order if the parts ordered were not en route to you at the time of the cancelation. Unfortunately, there is no way for our order processors to halt a shipment once the parcel has left our facilities. We apologize for the negative experience and hope to provide you with better service in the future.