Tasca PartsReviews of tascaparts.com

Response from Tasca PartsApr 8, 2021

Hello We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. As for your parts, It appears as if the items were shipped to the address provided at checkout. We tracked your package and it appears as if there may have been an attempted delivery on March 27th. I've spoken with our customer service manager and we will begin filing a claim for this parcel immediately. Again we apologize for the inconvenience and look forward to connecting you with your carrier to locate your parts.

Response from Tasca PartsApr 5, 2021

Hello Ber, We appreciate your review of the services provided at Tasca Parts and would like to thank you for taking the time to voice your concerns with our team. After reviewing your order, we identified several instances where our customer service representatives could have communicated more effectively. We apologize for the lack of communication and assure you this is by no means standard practice here at Tasca Parts. Our Customer service representative, Jeff has emailed you regarding our return policy, should you wish to return the part you received. Again we apologize for the lack of communication and appreciate you taking the time to leave us a review.

Response from Tasca PartsApr 1, 2021

Hello Greg Thank you for taking the time to leave us a review! Unfortunately, we were unable to locate your order within our system given the information provided. Please note, that our phone lines are currently available and our customer service members are eager to help resolve your issue. Also, Our system is set up to automatically charge the customer upon purchase. It should be noted that this is not an uncommon practice within the parts industry and even the e-commerce industry as a whole. We implore you to reach out, as we imagine canceling your order with us will be much easier than filing a dispute with PayPal. We appreciate your patience and apologize for any frustration that may have occurred while placing your order. Our customer service representatives look forward to hearing from you! 401-709-7836 Hello Greg, We assure you our customer service representatives are currently answering call as they have been all day. Thank you again for reaching out and we look forward to hearing from you!

Response from Tasca PartsMar 31, 2021

Hello Dalton, We appreciate you taking the time to leave us a review. Here at Tasca Parts, we value reviews received from customers, as they provide us with powerful insight and helps us determine what aspects of our service could be perfected. Unfortunately at the moment, our phone lines are currently down due to staffing shortages. Our website features a large banner explaining the situation in more detail. Our customer service representatives are currently focused on moving our orders through processing to ensure a quick and accurate turnaround on orders. In the meantime, we implore you to visit our order status page to inquire about the current status of your order. Fortunately, our customer service representatives should be available to receive calls tomorrow 4/1. Thank you again for your review and we hope to hear from you shortly.

Response from Tasca PartsMar 8, 2021

Hello AMN, We appreciate your thorough evaluation of the services provided at Tasca Parts and would like to thank you for taking the time to voice your grievances with our team. Tasca Parts considers customer service an essential pillar of the service we offer our customers. With that being said, we would be very interested to learn more about where you feel our customer service seems to fall short. It should be noted that shipping/delivery time estimates are contingent upon the ordered part being currently in stock at our warehouse. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. The cost of shipping is also contingent upon the price, size, and location of the parts shipped. We would certainly be interested to learn what part you purchased and the location of shipping to re-evaluate the cost of shipping to your location. Thanks again for your detailed account of your experience with Tasca Parts.com. We apologize for any inconvenience that may have resulted from this order and we look forward to speaking with you shortly

Response from Tasca PartsMar 5, 2021

Hello Bobby We are shocked to learn about your experience with Tascaparts was anything less than pleasant. We apologize for the inconvenience and would love to rectify this situation for you. If you'd be so kind, please give us a call at 401-709-7836. One of our dedicated customer service representatives would love to assist you with issuing an RMA form. We've also reached out to our developer to ensure all product descriptions are as accurate as possible. Thanks again for your review and we look forward to hearing from you!