Target OpticalReviews of targetoptical.com

I ordered a pair of prescription Ray Ban sunglasses online. They did a fantastic job. I’m absolutely satisfied and highly recommend them.

Cheapest prices after shopping around. They let you use your insurance discount and discount codes.

Nice selection of eyewear and contact lenses, online ordering was easy to upload prescription and place order.

Competitive prices, easy to use insurance. Easy order process and very quick delivery.

I have a high prescription and am used to having to wait. I was pleasantly surprised to receive my glasses in about a week. The fit and prescription are perfect.

Twice now have taken my glasses in for an adjustment and both times required replacement lenses due to the lenses developing crazing immediately after being adjusted. Both times, as soon as I am handed the glasses, I realized I could no longer see out of the lenses. Each time, I was without my glasses for 1-2 weeks which is a major hassle. On the plus side, the staff is always very personable and attentive but due to these issues I hesitate to trust them with my eyewear and will likely not return.

Absolutely horrible customer service I ordered my contacts on March 9th they says they shipped it by UPS UPS says they never received it I have gone on their chat I have written emails and I've called their customer service line I even paid for express shipping 6 days later I got someone via email who sends me now a different order number and says that they will have it sent out the next day well here we are another 3 days later still says in process now they're saying that they have to verify my prescription and to verify my address how ridiculous is this they have my address it was correct they have had my prescription twice and they still haven't shipped it out we are now on March 20th ,and I still haven't received my contacts yet they used and billed my insurance, this is fraud ! do not even use Target Optical they are horrible I am putting in a complaint with the Better Business Bureau.

I've always used TargetOptical and never had any issues until recently. I decided to start wearing contacts more than my glasses, so I ordered what I normally wear (which was already in the system) and the shipping was 2-day air. Order was presumably lost, okay, no problem, ordered a replacement. The process is outdated and is not conducive to retaining customer loyalty. It should not take 10+ days to receive anything. Aside from that, customer service is below subpar. They expect you to just go with whatever they say BUT WE CAN'T SEE WITHOUT OUR GLASSES OR CONTACTS and this should be treated with urgency! TARGET OPTICAL DO BETTER & please keep the copied + pasted response. DO NOT ORDER ONLINE, JUST DON'T USE TARGET OPTICAL.