TalkspaceReviews of talkspace.com

Great therapist options

The app was very easy to use and I was perfectly paired with the right therapist on the first try! She was so understanding and helped me get through my issue.

My therapist was great and is attentive

My counselor Jennete

Our scheduled time was 5:15pm, and at 5:15pm, we were still unable to open the session. Turns out that on the therapist's end, he saw it as 4:15pm...an hour different. I have screen shots of receiving the reminder email just prior to 5:15pm, plus screenshots of the dashboard showing the scheduled time was 5:15pm, no timezone mentioned. Scheduled another appointment and same issue persists...shows on our dashboard as 5:15, and therapist says it's 4:15. Either a bug in your system or a timezone issue you failed to mention (no timezone is mentioned when I check my dashboard for the schedule). Either way, the no-show fee they charged is ridiculous, as we showed at the time we scheduled and which appeared on the user dashboard. Support has NOT responded to our request ticket, which was filed on 2/1/26 (it's been 11 days). AI chatbot also failing to bring about resolution. Chargeback incoming if they refuse to respond and fix this promptly, as we should not be charged a no-show fee when we DID show.

Great providers, easy to use system. Some glitches with the video conferencing but thats been 1-2 sessions out of a year of use

I liked my talk with the therapist. I don't like the fact that I've a balance due even though the service is through my employers Employee Assistance Program

I think that the concept is great but appears poorly executed. 1.) I have found that there is zero customer support thus far on this platform. Contact attempts go unanswered. 2.) There is no option to utilize religion (i.e. Christianity) as a filter to select a relevant therapist. 3.) The platform attempts to force the user to immediately book a therapist, any therapist at all. Lots of pressure! No support!