TalkspaceReviews of talkspace.com

I wasn’t aware that therapists, after years of working with you, can abruptly end working with you. This should be mentioned, clearly, when you start, so you are emotionally and psychologically prepared.

So their website is terrible. It often doesn't recognize your login ID and you have to call customer service and wait on hold for a very long time. I'm on my second counselor. First one was marginal. My issue with her was that for a video conference I expect someone to not always be eating. Very unprofessional. She didn't even say do you mind if I eat. Since she was marginal and I experienced technical issue mentioned above multiple times I decided to switch to someone new. The second counselor missed a session and had to cancel one at the last minute. I was on a weekly schedule and with what I had going on I didn't appreciate the last minute notice and just missing one appointment. Finally, I made a mistake when I scheduled sessions as live chat instead of video. My bad. I realized it 30 minutes before my session started and messaged the provider. There software sucks so much that she couldn't do anything on her end to switch to video and the software didn't allow me to do so either. I'm switching to a regular counselor. Hopefully I can find one that does video.

My therapist is caring and compassionate and gives a safe space to share difficult topics.

Great communication and understanding by my therapist.

Love my provider but customer service is horrible and a ticket can stay open for months without resolution. They have very limited customer service hours and even if you call, inevitably you're put on hold and then disconnected. Very frustrating especially for a healthcare company. Feels close to negligence and malpractice.

Sean has been extremely helpful in allowing me to understand my circle of awareness, threshold of tolerance, and outlook on my family life. My interactions and relationship with family members have drastically improved.

Needed a therapist

I feel like I got lucky so I'm not sure everyone would have the same. I was matched with a therapist who is good for me. She is professional, has a positive attitude, tries hard, puts some effort in, and really wants to help me find more emotional balance in my life and to heal old wounds. The work is not done yet and I'm glad to have her help. Sometimes the tech gets in the way of our sessions, but overall the platform has been very helpful so far.