TalkspaceReviews of talkspace.com

Overwhelmingly negative experience! I sent a message to cancel the moment I signed up when I realized I couldn't choose my therapist. The ticket got closed with no reply, but not resolved. They charged me twice without me ever using their service, and when I contacted customer service, they literally gave me a link to contact their customer service through the same link I used to contact their customer service, so I'd just be submitting endless tickets and getting endless replies to submit more tickets and apparently be charged forever if I didn't contact my bank about this.

Flexible scheduling and supportive, transparent, and quality therapist.

I like the recommendation for the best therapist, that would suit my needs. Upon speaking with my therapist. My wife noticed the changes and growth, I have made and is really pleased with me and how I handle life. I would recommend therapy for everyone I work with or come in contact with as well

The therapist is great! My issue is the app; it seems to be wonky. It stopped letting me in on my laptop through the website; the same on my mini pad. It doesn’t seem to save passwords. Fix the issues with the app and website itself and things would be five stars.

Joel Dewitt is always listening to me and ready to respond with thoughtful feedback and insight. I really appreciate my time with Joel and look forward to our meetings.

Love my therapist and how easy it is to schedule appointments.

Firstly, my therapist was fantastic and this is not a reflection of her in any way. Talkspace as a company was fine until a few months ago. The first issue I had was when I received an email with a bill for a session from almost 3 years earlier with little explanation and a stripe link to pay. Assuming it was spam I reached out directly to the company to check and they told me it was legit. It took a few weeks and a bunch of digging through my old papers to find proof that I had paid for the session at the time and I was finally able to get that sorted out. The second and final issue was last week. I was sent an email that my insurance was going to expire on 12/13, which is weird as my insurance changes on the 1st of the year. The email stated that I had to update my insurance info or my booked session for 12/11 (today) would be cancelled, so I updated the info (which wasn't changing) and I was immediately informed on the website that my therapist was no longer available, my appointment was cancelled and the room I messaged with her in was closed. So days before what could have been a wrap-up session if I had known, I was suddenly cut off from my therapist of 3 years. I was devastated. Honestly, I'm in an ok place and was dialing back on sessions, but to suddenly have it taken away with literally zero communication options is horrendous. I can't imagine if I were still struggling and this happened. I did reach out to Talkspace and asked about paying for a session out of pocket to have a final session, which they gave me directions about how to possibly set that up (the only reason I gave two stars instead of one), but honestly I'm done with them and don't need the headache of trying to set up a new room to do a single session or wish to give them any more of my money.

My therapist is very receptive, respectful, and offers useful insights. I'm able to find an appointment time that works for me.