dalynn R.
Talkspace is a bunch of crooks
Talkspace is a bunch of crooks. Halfway through the year they decided they were no longer carrying my insurance and started hitting me with $102 bill on top of my co-pay. Which they never even notify me of then on top of it all because you have credit cards or debit cards or even flex spending hooked up you don’t see it coming out unless if you’re reviewing your account consistently, this went on from August 2025 to December 2025. No Green and I do understand if you were able to make an appointment $125 fee that goes along with it that makes total sense which I missed one appointment in August 2025 I never missed any other others so that should’ve been the only additional charge I should’ve seen on my account However from August 1925 I received my co-pay plus the $102. Aside from that every time I spoke to my therapist, I had to keep repeating myself because it felt as though she was not writing down or remembering what we went over so it was like a blank slate. She was very nice, however, but my experience of talking to somebody in the past Was that they kept a log of what you spoke of so they had something to go back to it was never a blank slate situation.
Response from TalkspaceDec 23, 2025
We appreciate you sharing your experience. We're sorry to hear about the billing issues and the difficulties you had with your therapy sessions. We'll investigate the insurance and billing discrepancies you described. We will also address your therapist's session documentation with the relevant team to improve the continuity of care. Please reach out to us at [email protected] and we are happy to assist you.