System76Reviews of system76.com

No instructions and this is different than any other machine I have ever had. How do I change the font and the color of the letters when I am making a power point production? I am still pretty confused. How do I get help?

Everything was and is great. Love the computer. Fast shipping etc.

The computer made banging sounds when I tried to boot it up. Then it shut down. Tech support couldn't get it to boot up either. I had to email the CEO to expedite an RMA. Slow to give me a partial refund after they received the computer back in the same condition they sent it to me. I have some advice for them to improve but I am waiting for a full refund.

I'm getting a firmware update announcement that won't be satisfied, I've updated and restarted about ten times now and it still pops up. Now, when I close the laptop lid, I expect it to go to sleep or shut down, and when I reopen it, it's locked up with a whole screen full of "Failed to sync, bluetooth" I didn't copy the exact message yet. And it won't respond to any keys, I have to perform a manual shutdown with the off key and then push the off key again and wait for a restart.

Initially, my support ticket went unnoticed. I contacted System76 by Facebook Messenger to inquire about it, and received a reply and apology promptly. It was smooth sailing after that.

Jordi and Stetson helped me resolve a boot issue. The machines are high quality and durable, and the service is excellent. You pay a premium with System 76, and I wish all the machines had a completely open firmware option. However, the price is worth it to avoid as much DRM as humanly possible. This is a great business. I will use them again and recommend them to friends.

Issues, happen with all products, but System76 went out of their way to accommodate my travel schedule and my need for a replacement machine while traveling for work. Unfortunately I received a laptop with a dead pixel on it, and it was driving me insane. I saw the issue on Friday, but I had to catch a flight Tuesday afternoon and would be out of town for quite some time. Although their office was closed for the weekend, come monday morning, I received follow-ups from multiple people, and I had a replacement on the way to where I was staying by Tuesday. Awesome customer service, and the replacement has been top-notch and running without any issues. This is a company who understands their end-users, and are building well thought out products for them. The ability to swap and add drives and ram in a laptop is also amazing. This is a computer company founded out of everyone's frustration of vendor lock-in, proprietary parts and code, and being forced to accept whatever was on the shelves of the big box stores at the time. System76 decided to go against the norm, and as a first time user, I'm pretty sure that I'm now a lifetime customer.

1. Worked out-of-the-box 2. As powerful as my old leopard at a fraction of the price. 3. Occupies a tiny footprint of the leopard and weighs a small fraction of it. 4. It will be interesting to see how it stands up to time. I had the leopard well over 10 years.