System76Reviews of system76.com

Laptop works great, I had to put archlinux on it though but outside of that its awesome.

Very slow with processing return, the laptop was garbage and I'm out 56 dollars on shipping

Positives - the unit looks nice, is solidly built and after a good bit of help from a friend it is operational. Negatives - the unit arrived with the video card unseated. Having not worked with this box or type of box before, I reached out to System76 for help. The very generic response - re-seat the card - did not provide details on how to even get to the card. The box isn't a simple design and very detailed instructions should be provided. Considering response times exceed 24 hours between requests I cannot give better than a three rating at this time.

I love your products and have been using pop os since I was a freshman in highschool, the only down side is that you don't currently ship to APO address's.

I like the product and the website. It worked great. One area i think can improve is while waiting for delivery to provide more updates to the progress of the build or hold up.

Quick turnaround on the order and fast shipping. Well packaged and the system works well with no problems. This is my third order from them over the past few years.

I recently bought a System76 Pangolin 15 laptop. I liked the macbook-esque aesthetics combined with fully linux compatible hardware. However when I received the trackpad was lifted outside of its recess in 2 of the 4 corners, something clearly visible to even the most surface level quality control. Upon contacting customer service they were quick to offer me a replacement laptop in return for the original one they had sent me. This seemed great at first until I inquired about who would cover the cost of customs tax and shipping (I live in the UK). As it turns out system76 have a clause in their warranty which states they will not pay for shipping or customs for warranty replacements being exported from the US, bear in mind that this a warranty that is forced upon you at the point of purchase. Because of this I would be looking at paying roughly 500 GBP in order receive the replacement laptop. And this is the cause of the problem, if you are in the EU and receive a faulty laptop, or wish to RMA one that broke within the course of your warranty you will effectivley have to pay half the original price of the laptop you purchased in order to receive a replacement. This is so annoying as aside from the trackpad the product is great. The screen is good, battery life -although less than what is advertised when using a distro other than Pop-OS- is good and the keyboard is good for a laptop aswell.

i tried to order a replacement battery for my Gazelle 17 inch laptop, purchased in 2020, but the only one listed on the website with a 17 in the name was a different battery. after it arrived it took about 3 months to have this sorted out (i.e., wrong battery returned, new battery ordered and delivered, reimbursement) with multiple emails. i understand that the customer service department may be understaffed, and am sympathetic to their situation, but as a customer it was not a pleasant experience.