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A well-deserved thanks
After many months of dealing with a bad repair of a DC in the adapter, I was able to speak with Thomas from System76. He looked over the repair ticket and the communication I had with the previous team member that had unsuccessfully helped me and determined that the repair was still in warranty. I shipped my laptop to System76 for a screen diagnostic, and the DC port issue was fixed as well. Although my previous experience with System76 was poor, that changed when Thomas took a genuine interest in addressing the issues with my system. I like to say that I am pleased with how the repair was performed this time, and I would like to extend a well-deserved thanks to Thomas for taking care of business. I now look forward once again to a long-lasting relationship with System76. Thanks so much, Thomas. Both my spouse and I appreciate your commitment to an excellent service.
Response from System76Oct 7, 2025
Thank you for sharing this. We'll pass it along to Thomas. We've implemented a lot of processes recently to help improve the customer experience and it's nice to see it's working! We hope you enjoy using your computer!




