Swimsuits For AllReviews of swimsuitsforall.com

Last November, I returned item as the suit sizes were way off. I opted to use their return label and get a credit on my account. Fast forward months ahead; The other suit I bought from them was now falling apart, so I was going to use my credit with swimsuitsforall. I found a suit and went to buy it, but there was no credit from my return on my account. I emailed them asking where my return money was and they responded. "I apologize in reviewing your orders we no longer have available information for the E-gift card issued 12/21/2017. However we are able to verify the gift card was processed and sent to the email address ____. We will only hold E-gift card information up to 90 in our systems. If you have any further questions please contact us.Please accept our apologies for the inconvenience." I emailed them once again and got the same exact, computer generated response. I returned the item in November, if they did send me an email a month later, I never saw it. The site states, 'You will receive a non-expiring gift card in the amount of your returned item.' It doesn't state it will be in an email and you have to use it within 90 days. My answer to their reply. Why is your answer different than the one 2 different computer generated answers? Why did it take you so long to process my return? I returned it a few days after I received it in November. I don't have any evidence that you sent me any email with a gift card. If you can clearly see my order, return and the fact that I was to have a credit; Why don't I have a credit on my account? Swimsuitsforall uses deceit to keep your money. Just look how many people they have done this to. Their website should be shut down.

I ordered a quite a few swimsuits to decide what style I wanted and what size I needed and when received, the order form stated 90 day return policy. As I kept longer than expected (not longer than 90 days), I rushed shipped the suits back in order to make the 90 days and was given a merchandise credit instead of a refund on my credit card. If it were a small amount of money I would be concerned, but it was $200. Upon email of a mechandise e-credit, it stated the return policy was 60 days. Just beware of the return policy... the suit I kept fit wonderful and has held up.

Ordered suit 07/04/18, received suit 07/13/18. Received suit in between vacations. It was too big. Returned it following second vacation at the end of August - in plenty of time to meet the 60 day return requirement. Received the suit back because according to customer service, "It was not processed by our returns department before the 60 days." I returned the product in plenty of time for them to receive it. I also attempted to find another suit I liked in my size for an exchange, but they had none in my size that was to my liking. Anotherwords, it sat in the returns department, according to the first representative I spoke with, for 'up to two weeks' before it was processed. Was also told this was a 'new' policy by the representative. Now I am left with a swimsuit I can not wear. DO NOT RECOMMEND PURCHASING FROM THEM EVER! ONE STAR IS TOO MANY FOR THEM.

To answer your question, both times I order from Switzerland. *********** I have been happy with the two swimsuits I have ordered over the years in respect of design and quality. What is frustrating is that when I try to visit the website these days, or e-mail Swimsuits For All, my comptuer will not allow me to connect as their website is not secure. I have tried to request an alternate swimsuit top by e-mail but the only addresses I can locate are "do not reply" type e-mail addresses. So I have been unable to communicate with Swimsuits For All even after having sent numerous e-mails; apparently the addresses I am using do not reach Swimsuits For All and, as I mentioned, I cannot access their website. What a shame that their website is not configured securely. Either that, or their website is being hacked.

It’s been over a month and no delivery. Tracking has not been updated since the day it supposedly shipped. I asked for a refund and they are trying to give me e-gift card for half the amount I spent! Why would I ever use an e-gift card when I know I won’t get my order? And why not refund my full price as tracking shows I did not get order to begin with. I wish I had read reviews before ordering as this company is obviously a scam .

I placed an order for an item. Less than 24 hrs later, that item was significantly cheaper. I emailed them to see if they would refund the difference. They emailed me back that the item I ordered was not the item I ordered. That I actually ordered two items that were significantly more expensive. What "customer support" was telling me was completely contrary to my order history on their website, the confirmation email, the charge to my credit card, and what I actually received. I couldn't even address the cost discrepancy because they could not get past the fact that I ordered what I said I did. Were they lying about my order on purpose so they didn't have to address the refund? A screenshot shows my order plain as day. Seriously, this is one of the worst companies I have dealt with ever, and I am a frequent online shopper. My warning to you: Buy your swimwear somewhere else!

This company is a scam. You better hope whatever you purchase fits and you like it because you will absolutely lose money if you try to return anything, and forget them ever crediting your account. Even if you follow their return policy, use your own money for shipping they still will issue you an ecard, so you are continuously in this loop. It's too bad their return process completely sucks because the merchandise when you receive the correct items and they fit are good quality. Oh and if you do try to contact them through customer support once they respond to their message, if you try to reply it goes nowhere, it is a blocked email, so you can't send proof of their errors. I will never ever use them again.

I wish I had read reviews before thinking a company would actually be capable of shipping product in a timely manner. My whole experience has been a TOTAL nightmare!!! I am still dealing with it, I placed an order in time for vacation, paid for express shipping, NEVER got an email that my order shipped, EVEN TO THIS DAY, I called to follow up Monday and was told oh, its on the way, the tracking number isn't showing because of the express shipping! Tuesday I was supposed to have the order, I called because it wasn't here, and that's when the lies and backtracking started, I tracked it via the website and it said Thursday. I left for vacation Wednesday. Customer Service Supervisor advised me she didn't know what the delay was with FedEx and I could call them, and she would reimburse my 31.99 back...Hmm, NO! This isn't my issue, she calls and the FedEx rep tells the WHOLE TRUTH! The label was just created THAT DAY, AND FED EX GROUND NOT NEXT DAY! Customer service rep tried to over talk her to make is sound like she was wrong but it didn't work, she said no I can't help because we don't even have the package in our possession. Long story short, they ended up sending 2 orders, double billing, now they won't reimburse me! They called me a liar on the 2 orders because they as a company didn't enter the 2nd order in they system or the tracking number or invoice number. They sent another package of product and were clueless because of this, great record keeping and customer service.This company is a joke and shouldn't be in business, read they're terms and uses, arbitration covers a large section for a reason. Reporting to BB for their unlawful business practices. BUYER BEWARE, PRODUCT NOT WORTH IT!!!