SVAKOM UNITED STATES INC.Reviews of svakom.net

Customer service was prompt to support me during a product issue and helped me get a replacement sent! Very happy with my new version!

The customer service was great! I mistakenly ordered the wrong cable and they got back to me immediately and were so kind to replace it.

Exceptional customer service replacing faulty unit. Emily provided exceptional support managing the replacement quickly and efficiently.

Great Customer service. When my product got an issue and got in touch with the service they reacted quickly and efficiently.

I have dealt with customer service before and let me tell you it's been a pain! I think we have all had that experience we hope we could take back with customer service! NOT WITH SVAKOM! It was a wonderful experience from start to finish! I was crushed when my product failed, but they quickly responded Gathering the necessary information. We buy accident Insurance because sometimes things just happen, and that's what happened to my product. It was a great product and I'm Proud To Own it! Customer service was very friendly and responsive! That's why I buy products from them, because I know something goes wrong they value their customers warranty. Some places give you a warranty and good luck getting a hold of them or if you do you wish you hadn't. SVAKOM was wonderful when I first bought the product, and when I needed their assistance! I can't say enough about how wonderful their customer service was. I can honestly say I walked away feeling better than when I did when I first contacted them. In today's world that is something to be treasured! I can go on forever about this wonderful experience. Take it from this random person who went out of his way to make an extra long review because they did the same for me to make sure I was satisfied! Thank you from the bottom of my heart to the person who helped me!

I repeatedly made very good experiences with the customer service. - Quick and friendly answers to any product related questions. - Technical fault was taken seriously and help was offered. - Product quality far over the average of other sellers

​Amazing Customer Support! I recently encountered a minor issue with one of my purchases. I reached out to the customer service team, and Emily assisted me. She was incredibly polite, professional, and resolved my problem instantly with a perfect solution. It is so rare to find a brand that truly cares about its customers like this. I have been using their products for years and will definitely continue to do so. Highly recommend! 5/5

As someone who has worked at a sex shop and tried a variety of different toys from different brands, Svakom has always stood out for me. They make my favorite toy, Amy 2, and when mine stopped working, Svakom surprised me once again with their amazing customer service. I will admit I sent a very freaked out email to them begging for help, and received nothing but kindness and patience. They kept emailing me back and forth, trying to help me make Amy 2 work. She didn’t make it in the end unfortunately, but not for a lack of trying on Svakom’s team’s end. I was already feeling pretty much as thankful as one can get, and then I received a new email. They wanted to send me a replacement for Amy 2. Even when they learned they couldn’t ship directly to my country, they asked for other possible addresses to make sure I received the toy. This gesture was so meaningful to me and it really showed me once more why Svakom is one of the best brands out there. I’ve had experiences with the customer service of other brands before and nothing compares to the experience I just had. Thank you so much to Emily and all of Svakom’s team!!