SVAKOM UNITED STATES INC.Reviews of svakom.net

Awesome products and fantastic customer service support!

Servizio post vendita fantastico

Er werd snel gereageerd na melding maken van een defecte apparaat na ontvangst. Na het nodige tekst en uitleg, werd er, na een positief beoordeling, een nieuwe apparaat naar mij toegestuurd (zonder eerst de defecte terug te moeten sturen)

SAV au top ! Merci beaucoup

Toys are very well made, and customer service is top-notch. I purchased a Klitty, and it lost a prime function within days of using it. They were prompt to respond and replace the toy. 10/10 will get more toys from them in the future.

Working with the SVAKOM Team has hands down, been the most jaw dropping experience of what ACTUAL Customer Service looks like! I had an issue with a product and needed to file for a Warranty Claim, I was apathetic about it because every other time ever in my whole life attempting to file a warranty claim with an online retailer was always a long & drawn out process, let alone one of the most infuriating processes to deal with as an adult. It would always feel like your jumping through multiple hoops and the retailer is throwing new hoops at you everytime you near meeting the requirements for a claim approval, not only that, but in my experience theres always an undertone of passive-agressive 'curtness' seething from those email replies you get back from the retailer, that is, if you get a reply back in the first place. In between all the replies between the customer and the "customer service experts", are these days - in my experience sometimes weeks - of drawn out deafening radio silence from the online retailer support that leave you brewing in a heating pot of contempt. Wondering why and how it could take them so so long, only to finally get a reply saying they need "x" and "y" and further detailed explanation of how you meet the warranty claim so much so you start even feeling like a lawyer! Which leads me to my jaw dropping experience with the SVAKOM Team. I had filled out a ticket on their official website and to my amazement, I got a reply back within the first two days! Never before had I gotten a response from a Support Team of ANYTHING that quickly before, I was shocked. From the reply I had gotten to my support ticket, I could tell that someone had actually taken time to go and read everything I wrote, the person who worked on my support ticket responded with questions that actually make sense to what I said was the issue warranting the claim and they also made it very clear and concise as to what they needed to move forward with approving my claim. It took roughly 3-4 replies between the SVAKOM Team and myself to reach the conclusion that my Warranty Claim was approved, and all this was done in less than a week! The Team showed incredible care for my problem and showed major initiative that I hadn't seen before with online retailer support. Just so show the VAST difference in quality and care comparison between SVAKOM and other retailers, before filing my claim, I had read online that I would need the Serial Number for the product and unfortunately I no longer had the original box nor invoice / receipt. I had originally purchased my product not from the official SVAKOM Website, but rather on PinkCherry, so I had to fill out a support ticket the exact same way I had done it on the SVAKOM Website. About 5 days went by with no reply, so I wrote an email as well and sent that to the PinkCherry support email listed on their website. I sent that email on June 1st, I didn't get a reply back UNTIL JUNE 31ST?! It was getting to be so long that I had even tried calling the phone number listed down as the support phone number, but both times it never really got anywhere with me just getting sat on hold longer than when I have to call Capital Consortium. SVAKOM got back to me within 2 days max and no longer than 48 hours between replies, and I had only filled out the support ticket on the website, I didn't need to try and calls or extra emails on top of the ticket. SVAKOM got back to me right away. The worst part with PinkCherry is that I wasn't asking anything too crazy from them, all I needed was the serial number from the product so I wasn't filing a whole claim or asking for replacement. I was so glad when I had got the reply back from the Support Team saying my claim was approved, but I was a little worried about how long it might take to arrive or if I would have to pay the shipping and what not. But, to my amazement, SVAKOM covered the cost of all the shipping and even is sending it through as Priority Mail, I had gotten the tracking number from them on Thursday and it'll be arriving at my doorstep on Monday! This was an absolute breath of fresh air when it comes to working with Customer Support departments of retailers/services, the team really showed me what true customer service looks like and has certainly set some new standards for the industry as a whole I'd say. Big thank yous' to the SVAKOM Team & I look forward to doing more business with them in the near future! Don't even get me started with the quality and craftsmanship of their products, I could go on all day! 5/5 10/<3 this was a great experience would do again.

Relatively easy process to place the order and excellent response up to the delivery.

It’s not pleasurable at all. Very disappointing especially for the price. This is my second time purchasing a product and both were disappointing. I will not be shopping again.