Natausha R.
Received Defective Product
Received product, it never turned on, it wouldn’t charge…it was $89.00 for a product that didn’t work. I’ve emailed twice no response no refund…nothing. I’m super disappointed because it had great reviews. I would like for the company to make this right. I can send the defective product back.
Response from SVAKOM UNITED STATES INC.Oct 9, 2026
Dear Customer, We’re truly sorry to hear that your product didn’t work as expected, and we sincerely apologize for the delay in getting back to you. We understand how frustrating it must be to receive a defective product and not receive a timely response, especially when you’ve spent $89 on it. Our team was on a scheduled holiday break from October 1–7. During this period, our automated reply provided a phone contact for urgent matters. We reached out to you by email on October 7 and are committed to following up on your case and finding an appropriate solution. We understand your disappointment, and we want to make this right. Please rest assured that your concern has not been overlooked, and we will continue working with you to resolve the issue. Thank you for your patience, and we’re sorry again for the inconvenience. Best regards, SVAKOM Customer Support Team