Support PetsReviews of supportpets.com

Great service and fast

They over charged me for something I didn't ask for.

It was super easy and quick! Super convenient and helpful when it need of a fast ESA letter

Hard for me to navigate, lots of in-ad up sales.

They keep saying they refunded me. I did two transactions as the first credit card didn’t seem to go through and I didn’t get a confirmation. One has been refunded. The only way I’m ever responded to is through trustpilot. Here are my problems with this company: 1. When ordering 10/19 it didn’t seem to go through. So I had to order again. I didn’t get a confirmation for both the transactions. 2. They indicate their designation is meaningful to airlines. It isn’t recognized by JetBlue and American Airlines. I found this out after trying to order. 3. I cancelled emailing to let them know. 4. Again I got no cancellation email. They did refund one of the credit card charges. One is still outstanding. I need a refund for the transaction using credit card ending with 9309!!

Website was easy to maneuver. The process was precise, billing made easy. Excellent ESA letter! The whole procedure flawless! Amazing! Thank you.

The over all speed and service was great

I previously had a good experience with Support Pets but after using them again to move into a new lease my letter was denied. On their end they originally reached out to me to try to make it better but since then I’ve been ghosted. I have emailed them multiple times without hearing back from them and now I just want a refund. I don’t think I can honestly ever recommend this company after how I’ve been treated. *Edit since they responded. As stated I’m not saying the issue is with ESA. As the review states my issues has been with customer service. I have sent in multiple emails and requests for help all throughout the past week to get this resolved with no help from customer support. I received one response and was then ghosted after I sent my reply. I sent in a request for a refund also with no reply. So please just refund me so I don’t have to deal with this company again. I’m sure the ESA letters are generally accepted by many landlords but good luck if you get any push back as they have been proven to be unhelpful.