Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Monica
I love this option for getting my pet certified. I have shared my experience with others. A great way to keep your fur baby with you!! Thank you for this great service
Response from Support PetsMay 6, 2024
It is our pleasure to assist! Enjoy every second with your ESA! Thank sfor trusting and choosing us
Rita G.
Scam. I took an offer for 69.99 I never recd the product and you charges me 134.00
Response from Support PetsApr 30, 2024
Hi there! We apologize for any inconvenieces we might have caused you, but don't worry! We have a customer support team fully dedcated to assist you 24 hour, every day, Just contact us using any of the options below : Send an e-mail to 📩 [email protected] Or click the "chat" on our website. Thank you for trusting and choosing us for your ESA needs
Janet S.
The website advertises a 24-48 hour approval. I renewed on 3/8/24. It took 2 weeks to get the documents which were dated 3/9/24. Despite numerous attempts to get an explanation for 2 weeks, I was given form letters and excuses with no real answers. This was a very stressful process.
Response from Support PetsApr 30, 2024
Hi there! We apologize for any inconvenieces we might have caused you, but don't worry! We have a customer support team fully dedcated to assist you 24 hour, every day, Just contact us using any of the options below : Send an e-mail to 📩 [email protected] Or click the "chat" on our website. Thank you for trusting and choosing us for your ESA needs
Katie A.
My landlords in Minnesota denied support pets ESA due to it being invalid and stating “you are paying for a letter not a doctors legit ESA validity for conditions deemed justified”, you do not speak with a doctor and there is no doctors phone number for validity they also had their own property form and deemed the doctor not valid BE CAREFUL and get a letter from a doctor in your town for apts. Requested a refund….
Response from Support PetsApr 18, 2024
We are sorry to hear that your landlord had limitations. You did not pay for the signature, the whole telemedicine process is legal and legitimate. We always advise to communicate with your landlord beforehand and check their specific limitations. Have a good day
Pam S.
Can’t verify info
Response from Support PetsApr 22, 2024
Hi there Since you did not explain your request or left any information, we can't assist you. Please contact our customer support and a representative will guide and help you. Send an e-mail to 📩 [email protected] Or click the "chat" on our website. Thank you
Kerianne A.
As someone who is always busy I don't have a lot of free time. It was nice that the site was easy and the results were quick. However, my landlord wanted to send their own form to the doctors office. That is where my problem is, all my current doctors have told me to just do it online. Since this is an online agency my landlord will not recognize my dogs ESA letter. I'm now currently trying to get a refund since the letter was denied. They offered me PSD training for my dog, but I know it will be the same issue of my landlord wanting to send their own paperwork and me not being able to get it signed.
Response from Support PetsApr 18, 2024
Hi there We are sorry to hear that your landlord had limitations. We always advise to communicate with your landlord beforehand and check their specific limitations. Have a good day
Lisa C.
I paid the money and received an ESA support letter as the website said. However, I also found out I need to have the properties form filled out by the Doctor and that is where I am running into issues. I keep contacting support because I need this 1 page filled out by the Doctor so I can secure and deposit money for said apartment. I keep being told 'escalated' 'wait 48 hours.' I am getting a run around of a run around and instead of just getting me the 1 page I need. I am being put under undo stress and anxiety.
Response from Support PetsApr 8, 2024
Hi there We sell the ESA letter. The document that you need signed by our doctors is a courtesy that we may be able to assist, or not. It is not a paid service and does not have a 48 hours timeline. Please keep in touch with our customer support and a representative will guide and assist you. Thanks for your patience.
Arianna R.
SCAM SCAM SCAM SCAM. Ordered my ESA documents on 3/8/24. It is 29 DAYS LATER AND I STILL HAVE NOTHING. I have reached out and the only thing I have gotten is multiple representatives telling me it has been escalated and marked as critical and will be prioritized. I have even been asked to RESUMBIT my questionnaire for the doctor. Every time it is 24-48 hours until I hear back. It is APRIL 6th 2024 now. 29 DAYS AND NO ELECTRONIC DOCUMENT THAT JUST HAS TO BE EMAILED OVER. DONT WASTE YOUR TIME OR MONEY ON THIS SCAM BUSINESS WEBSITE.
Response from Support PetsApr 15, 2024
Hi We have evidence that our customer support replied to all your tickets and provided a sollution a month ago. The last e-mail our customer support sent and you never replied to was sent with your documentation on Feb 20, 2023 21:02. Please check your e-mail and spam folders.
