Kathryn W.
takes awhile
I got my documents finally! definitely doesn't come in the timeline that is quoted. You have to be willing to bug them a bit to make sure you get your documents. they have tech issues with their website and sometimes you have to retake the survey several times because they will say your results werent saved. my payment went through and i had to wait about a week and a half. i didnt mind too much more just something to be aware of if you need it in a timely manner. not the only one who has had this issue either.
Response from Support PetsMay 13, 2024
Hi there! Actually, the documentation arrives within 48 hours. If there are any inconveniences by the company or the customer (Typos, declined payments, system issues) it might take a little more. Feel free to contact our customer support if you need assistance. Count on us Thanks for trusting and choosing us



