Supply Center USAReviews of supplycenterusa.com

PROMPT RESPONSE TO MY INQUIRY...EXCELLENT INFORMATION CONCERNING MY REFUND AND FUTURE OPPORTUNITY TO RE ORDER. OBVIOUS WILLINGNESS TO BE EXTRA HELPFUL...I FELT THE GREAT CUSTOMER SERVICE! THANK YOU!

My story is similar to both the positive reviews and the negative reviews. Order placed with long shipping range, card charged immediately, expected shipping date comes and goes with radio silence from the company until I contact them. I also got the polite, apologetic quick response with lots of seemingly detailed but very vague info about supply issues and delays. I got a promise for a refund and a pending refund appeared on my card for a couple of days before it was canceled. When I inquired about that, I get another vague response about how they thought they could get my product after all but encountered supply issues again, etcetera. I’m dealing with my bank now to reverse the charge. Here’s the important bit: ALL the reviews, positive and negative, are about not getting a product after being charged up front, and then are either happy they got the nice email and promised refund, or angry. NOT ONE positive review actually mentions receiving a product at all, let alone on time. This company is either doing their version of kiting your money by charging you immediately ( which is wrong on its own) and then giving you crazy estimated ship times to either keep your money longer or hoping you forget all about it. I don’t think they’ve actually shipped a product ever. They’re either borrowing your money for free for a few months or stealing it outright. Do not waste your time and money. They don’t actually have anything to sell.

They had a nausea medicine I wanted for a friend. Website said shipping would be 14-21 days I think. I thought that was a little longer than average but I let it go. Website says don't call for order update until 'X' number of days after expected arrival. Ok. Website didn't work very well trying to check order status so I didn't have to call, which seems to be frowned upon. Finally an email response explained a problem with production. And a cancelled order. And a refund. They also said try again in about 6 months.

I would like to speak on response time of having my questions answered. When I went to check the status of my order, the company refunded me me money. so, I wasn't sure of why my money was refunded I ask. The response time was within the hour and I really appreciated them getting back to me and letting me know. Normally, there is a 24 to 48 hour reply back.

They actually refunded an order that was behind on production without me even asking, and made it so simple. Very awesome company!

Never received my order. But they issues a refund within 2 minutes of me requesting it via email.

Fast response, agent showed patience, understanding.

I finally learned how to contact the source of my ordered product! The answer to my concern was immediately reviled. However, the only question I have is if product was out of stock and order could not be filled, I should have been notified after a month of waiting for my order. I learned WHY I got not delivery was because I reached out. Answer was reasonable. Now I will wait to re-order. Jo Lightsey