bolt accessReviews of superioraccess.com

I understand the manpower behind to do the quotes. But at the same times, there should not be any membership.

I resent having to pay $110/month to SAIS when I have to do most of the work. Pyaing over $1200 a year is ridiculous. I would move my entire book of business if could do so. When I call SAIS, I do not get immediate results and I usually have to wait a day or two for a call back. In addition, here in California, I work past 5:00p. They seem to close at 4:00p because they're in another state. NOT ACCEPTABLE. I often can't even get through to a person when I call. For $110/month, I expect SUPERIOR customer service. I get poor to mediocre customer service. I would write a ton more business with SAIS if their customer service was like Verizon. Now they know customer service. I have been working with SAIS since the early 1990's, when they were known as AXA. Customer Service was excellent back in those days. Now it really bites. If I treated my clients the way you treat yours, I'd be out of business. Either charge me less (like nothing) or take lessons for those corporations that are successful with their customer experience.

I find that I have called with specific questions as to coverage I am looking for, and end up having to go through the long and tedious quoting process to get the answer I need. If I could get more information by phone, it would save me and SA so much time!!

I have a client. Personal lines and clue came back and client was rejected. Look at the report and see if it's correct before you loose a $10,000.00 a year P/L client. Two very important duplicates. Put client with another carrier. Now that's a shame.

I called to ask a question regarding the jewelry coverage on a homeowners quote and the underwriter cursed at me and let me know she was way to busy to have to answer the question. The worst service I have ever come across in a company.

I don't think I put $1200. worth of commissions through a year do you have a cheaper plan? Also the rating experience to difficult to much information is needed. Jon

I have gone back and forth on an account before when trying to bind something. They could knock off 3 hours of back and forth if the underwriter would just pick up the phone and call with whats missing. The dashboard is helpful at times, but we have to call in every time we want something with a 24 hour turn around. I feel like everything should have a 24 hour turnaround without having to expedite. This is how all other companies work. Plus their website says 24 hour turnaround time, but normal time for SAIS is 36-48. Processing of endorsements is terrible. Also when we request documents for a client it should be a 2 hour turn around at the most, but they are more like 1-2 days. Especially auto ID Cards!

They have ok carrier access, underwriters often make mistakes and agents lose cases. They are good for an agent starting out but not ideal for the long term. They should have actual agent training for their programs so agents can understand what limits they can write and what they can't. Not even all of the underwriters know the different carrier guidelines.