bolt accessReviews of superioraccess.com

I wish personal line uw can provide all requirement all at once before allow to bind, cant just keep asking additional info everyday. How are we going to provide coverage for escrow closing client, extremely frustrated.

Superior Access is fine if you cannot get a contract with a large writer directly. Their quoting system allows you to get multiple quotes by inputting the quote information only one time. That is really nice. However, once a policy is issued if changes need to be made and the client wants to know the price difference you must call the writer direct to have the change made and get the premium difference. Superior does not want you to call the writer direct but you can and most of them will talk to you.

The service that I get is excellent. My customer service representative is very good and helps me when I need help. He is also very polite and thorough.

I have been with Superior for many years and have seen the service improve drastically. The quote turnaround, customer service response and underwriting have made major improvements over the last couple years. However, the recent underwriting changes imposed by the carriers for being a Platform (National) agent, has made it so I cannot get homeowners quotes through SafeCo, the minimum Wind & Hail deductible with Travelers is not competitive with other carriers in the market and Hartford along with MetLife seem to be very selective on who receives competitive pricing. This has almost made it so I cannot write and place any business through Superior. I am left scrambling for other options right now. Management must find a solution with these carriers immediately and there should be no difference between what can be offered through a Platform (National) agent and a local independent agent with these carriers. Superior does not have a competitive business that can prosper if this is not quickly resolved and producers can offer the same products and service as local independent agents with the same carriers.

We have been working with SAIS for about 4 years now and the service has not been exceptional. We have had a lot of trouble with the UW's not quoting exactly what we ask and not having enough knowledge with the carriers. One example just recently, I asked for a Landlord Hartford quote and there were coverages missing. When I asked the UW to get me a full quote they said they could not list the them bc it was a manual one. I had to call the carrier direct to get this info. Also the UW would not quote higher limits and said they were not able to. But Hartford was able to do so. We would appreciate faster more accurate Superior Service. Thank you, Bill Terry Insurance Agency

Service is hit or miss. Sometimes I get really quick responses and at other times not so much. I will most likely look at moving my business elsewhere.

It would be a LOT easier if there was a published guide to help agents navigate the quoting process better. That way we wouldn't have to call in whenever we have a question or problem.

Great service, fast turn around and easy to use