Derek P.
Monique was fast and efficient helping…
Hi, I wanted to share some feedback regarding the Bolt platform. More times than not, the system is extremely slow and even the simplest changes to a quote can take a long time to process. In many cases, I request a quote and it takes hours to receive an update. However, I want to highlight that Monique was fast, efficient, and very helpful in assisting me with getting a customer’s commercial auto quote completed. Her responsiveness made the process much smoother despite the platform delays. Thank you, Derek Prine Prine Insurance Agency, LLC
Response from bolt accessDec 3, 2025
Dear Derek, Thank you for your feedback regarding the platform and your experience with quote processing time. We value this input as we work to continuously enhance system efficiency. We want to confirm that our standard turnaround time for quote updates is 2 business hours. For any request requiring a faster response, we strongly suggest you call our support team directly. We staff our phone lines and chat to expedite urgent requests and will prioritize your call to ensure the fastest possible resolution. Speak soon, The bolt Team



