bolt accessReviews of superioraccess.com

Service is pretty good, however some underwriters need more training.

Simple endorsements are a pain to execute. I coach customers to call carriers direct instead of the delay and time consuming effort of the dashboard. Customer also make pricing request i.e. difference in cost of a $50 DED vs. $1000 DED. When on carrier sites you can let the consumer know immediately. It's several hours or a day through the dashboard. The good is I own my book of business.

Love having the options to write business outside my current carrier. I know that our underwriters with Superior Access can see info such as DL number, ect when we either can't get the wife DL or what ever. Just wish that the could fill in the blanks when we are missing some of the info. Also wish that we could update our customer data base.

Basically, I would send lot more business to Superior, if I had a better support. By support, I mean a beter understanding of underwriting and Sales support.

I am age 70 and can be tech challenged at times. Sometimes when I try to get help from SAIS, I am being told to go to the Dashboard and navigating through that can be tedious at times. I am most familiar with the Personal Lines ratings, etc, but I need help with the Commercial Lines. Recently, I tried to get help with the rating for a new business and was told to go thru the Dashboard. Perhaps, someone can help me with this case for a New Solar Panel Cleaning business where the sole owner/worker and operator is age 68. He is presently and has been working with the city for over 25 years, as an inspector for this type of industry. He would like to get a quote for a Commercial General Liability Policy . The Business Name is SPOTLESS SOLAR CLEANING at 1301 Grovehill Dr, Riverside CA 92507. His Licanse # is 7230195. Can you rush me a quote with the necessary application forms , etc, for this case. Thank You, I. Michael D'Aguiar, SAIS Agt DAGI1.

A Professional, Timely, Personable and Courteous organization to do business with. Highly recommended.

First thing I would like to say is that I am very glad to work SAIS. I have done a great deal of work with Josh Hayes. He is very knowledgeable and very helpful. He tries really hard to assist with questions and if he doesn't know the answer, he will research to find the answer and is very prompt on getting back with me. For the most part, SAIS is a good company, however like all companies, there is a lot of room for improvement. Here are a few issues that I have and would like to improve on. 1. I wish the underwriters would fully read your remarks and answer the questions that are given, so I wont have to call Josh so much to get the issues resolved. 2. I wish there was some way to look at and be informed more on the claims process. When My clients call me with claims issues, I have to write SAIS and await a response. It is too timely contacting Josh, then waiting for a response back. I think it would be favorable to have the underwriters list their phone number so we can contact them if something is not done per requested. 3. I wish there was more opportunity to write PC 9. This would be greatly appreciated. 4. Last but not least, There needs to be more response between SAIS and the carriers. I have had numerous issues where a client submitted for EFT and the company we wrote them through either didn't get the info for their checking or something was done incorrectly. This makes SAIS and me look bad. I have had several clients get pending cancellation for non pay and yet all docs were sent to SAIS. Other issues with billing is not knowing if someone had NSF or forgot to pay. I think if the agents were notified sooner it would prevent a lot of headache and hassle. There would be less cancellations and less chargebacks. 5. There also needs to be a lot quicker turn around time. If I have a client in the office that needs a quote today. it would be nice to get the quote to sell the business today. There are several times that it will take more than 24 hours for turn around time. 6. Need to have a better way to get docs from easy link to dashboard. The docs don't always go as requested. Par from a few of these issues that could use some improvement, I like working with SAIS and with Josh. I look forward to building my business with you for the long journey ahead. Thank you and have a wonderful day.

I had poor responses to my las two binds and a payment request receipt and have had to call at 24 hours after posting to the dash board. SAIS needs to live up to it's service commintment and stop cutting commissions.