Peter
Excellent attitudes among employees - chaotic underwriting system causes costly and painful mistakes.
The positive and helpful attitudes among the employees helps mitigate the effects of mistakes that are embarrassing and pretty frequent. Some of this is unavoidable through the MGA system of writing business - many hands are involved with the writing of a case. But glitches in the underwriting processes have causing embarrassing mistakes in premiums mis-quoted, bank-accounts double-drafted for initial premiums, policies being cancelled without the agents knowledge, etc. Also a better system for managing client data (personal info) would help make SA the only provider for independent agents. I think the new website is a step in that direction.
Response from bolt accessMar 31, 2014
Thank you for the constructive feedback. We are constantly looking for new ways to improve our service. Feel free to call Agency Services Team at 1-800-272-7550 x 760 with all inquiries to get a live person ready to assist. We will take your comments back to our Marketing Team.