Manuel
No access to the product I was looking…
No access to the product I was looking for: Business Travel Accident Insurance.

bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
bolt access (superioraccess.com) has 404 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Manuel
No access to the product I was looking for: Business Travel Accident Insurance.
Azadeh
I am extremely dissatisfied with both Bolt and its support team. The experience has been very disappointing. The promises made during the initial presentation to encourage agencies to get appointed were completely different from what was actually delivered. The reality did not match the expectations that were set. Whenever I reached out for clarification, the responses either did not make sense. Overall, my experience with Bolt has been disappointing. I expected transparency, clear communication, and support, but unfortunately, that was not my experience.
Monica V.
Not a transparent and reliable company. They charge agents too much, don't provide good customer service and don't offer good carriers. Also, they pay very low commissions and withheld commissions for no reason.
Catherine I.
I have been a member for the past 6 months. Let me tell you that I have not been able to sell 1 auto policy because the rates I get with them are soooo high that no one in their right mind would buy the coverage. 2. They NEVER pay commission on time and you will be lucky to get it after a month or two AFTER you call and inquire as to why you have not received payment. Excuse 1. We don't see your agency name as the Broker of this account 2. We have not collected payment yet (after 90 days) 3. We don't show this policy in the system (oh we updated our system and it has glitches). Then try uploading files into their system. It won't accept anything over 10mb... You need to scan every 2-3 pages until the whole application is uploaded. And oh, ALWAYS check the EOI because they have bound policies with wrong effective dates (after putting you on hold for 45 minutes) they say they don't know what went wrong!!! In short... don't waste your money or time. Oh, incidentally, some of the carriers they boast about having are for their IN-HOUSE agents... for instance, you can't get an auto Progressive quote... With respect to the other auto carriers, they have to be monoline or carry high limits. If you ask me... don't waste your time with these people.
Nguyen H.
I submit several quotes and it take several days to a week before I heard back from them. The premium for homeowner policy is twice more than other carriers in my local area. I lose a lot of clients due to this slow quoting process and high premium from carriers they offer.
Response from bolt accessAug 10, 2015
Hello Hien, We would like to discuss the cases you mention regarding the lack of competitive pricing, as well as your concerns over the turnaround time you have experienced. We apologize for the frustration and will reach out to you shortly to discuss. Thank you for the feedback, and for your membership with Superior Access.
DP
I have been with SAIS over 3 years now. Lately, I have noticed Personal Line firm quoting time is VERY SLOW. Last week, it took 3 business days, and I lost the client. (Submitted on Sunday, got a firm quote on Wednesday after called SAIS) Most recent case is that I submitted RENEWAL dec. page on auto with a firm quote request. After 2 business days, the answer from SAIS was that there is no proof of prior coverage. I do not know what is better proof than RENEWAL dec. page to proof prior coverage except LOE which takes at least a few days. SAIS UW said that the dec. page is showing future dates and can not be used as prior coverage proof. Of course it shows the future date.. that is why it's called RENEWAL dec. page. SAIS did great job for me and hate to break away from SAIS, but I may have to if SAIS is not keeping up. SAIS commercial line is OK still, FYI.
Response from bolt accessJul 2, 2015
Hello DP, First of all, thank you for your tenure as a member of Superior Access! We appreciate and value your business, and are sorry to hear about the challenges you've experienced recently. Turnaround times have been admittedly slow over the last couple weeks as we've experienced an increase in submissions, however we're working hard to return to the response rate you've come to expect. We'd like to discuss the specific case you referenced, as well as your overall experience with Superior Access, but there isn't any information to refer us to your contact information. Please call our offices at your earliest convenience and request to speak with our Underwriting Sales Director, who would welcome the opportunity to chat. Thank you again for your membership!
Ron L.
I just signed up with you guys two weeks ago and I submit at least 10 account out of the 10 account I was be able to receive only 1 quote. Very disappointed.
Response from bolt accessJan 26, 2015
Hi Ron, We're sorry to hear about your frustration and want to help! Your Sales Executive will be calling you today to review the activity to date and see how we can help improve your success rate.
Carlos
It takes too much time to quote, underwrite and make changes. Also, my competitors beat me on premium, even they used same carrier.
Response from bolt accessMay 15, 2014
Hi Carlos- Thank you for the constructive feedback. We appreciate you taking time out to reply and will take your comments to management so that we can help further improve your experience with us.