SunTrustReviews of suntrust.com

Using truist app sucks. Can't make it work. Tried to talk to a human being. No such luck. Just the same message endlessly. Where are the human workers??? Or is it just one overworked receptionist trying to handle 5000 irate customers??

New Truist app is so bad. Ugly, slow, less information and features than before. I've been with suntrust almost 20 years and will be moving to a new bank unless they fix it. This merger has been a disaster. I feel bad for the older folks trying to use this Truist app. It literally burns my eyes to look at. Do better. I don't even write reviews so that should give you an idea how awful it is. Good job tanking your reputation if you even had one to begin with. I never even heard of Truist before I was forced into it. -100 stars.

Im writing this now because i cant use my truist app…. Again. Suntrust app was great. Any way to go back to it?? More often than not i get the flashing square of death on my screen. Plz fix!

The new Truist app and website are both terrible. BBT had a wonderful app and website and is largely why I continued to bank with them. The new app and website crash constantly, I have had multiple transfers of money just "disappear." The web design is difficult to navigate and the all purple color scheme is harsh on the eyes.

Bought a new house and within a year I had three different mortgage service providers as it kept getting passed around. Currently with SunTrust now Truist. When they took over the mortgage they sent out a letter indicating no changes, etc. and we may not receive a bill the first month but would be billed the following month. Within days I got a debt collection letter from them - dated one month before the new due date that they indicated. Seems their different departments need to communicate.

The TRUIST MOBILE APP IS HORRIBLE! I loved the BB&T app. The TRUIST APP is not user friendly, crashes constantly, and is poorly done. STINKS!

New app sucks.. the app itself has so many bugs, it keeps getting my account transactions mixed up with each other. Additionally, the app for bank accounts does not display the bank debits to show each transaction value against the balance.... instead it does it all in one day as a group. Remember elementary school lessons truist.... Show you math! 1.3 billion spent in technology and fire 800 people... seems like you spending alot of money to go the wrong direction. When I report the issue after sitting on hold for over an hour I was told to "be patient and bare with you"... ha.. like if I missed a payment on a card and told you to be patient we all know how that would go.. NO. Get it right now or we end our year business relationship.

New app sucks! Very child like...hate the set up of accounts...The SunTrust app was better...hate the Truist app and the name! Get it together!