SunTrustReviews of suntrust.com

Truist mobile banking sucks...it never works and crashes alot...may switch to another bank

One star because can’t give it less. Terrible app on ipad. Terrible effort to link accounts. What a joke. Used BB&T for years. Signed in everyday day 30-45 seconds to do a quick visual check of 5 BB&T accounts plus 6 linked accounts which included looking at recent transactions on credit cards - one BB&T card and a Citibank card. Have spent hours in truist during its short life. Terrible job listing transactions for linked credit card. Paper statements are easier but wait - I pay that credit card every Saturday so can’t wait for a paper statement. Message alerts took a step back into the dark ages. in BB&T they were informative. In truist they must be intended to annoy as they give no useful information and require additional work from me. This is huge disappoint for me as my banking experience with BB&T and been great for years and years and truist has made me dread opening the app. Why would I trust these people with my $$. They have proven that they make bad decisions - take an app that people loved and make it worse. Brilliant.

I am visually impaired and hold three acts with BBT. Trying to navigate the data now when the screen shows up, is impossible .. For the first time ever,I have to change banks Truist not working for me

They totally suck…I can never log in all I get is a blank page

I've used the Sun Trust app for years and it always worked great. The Truist app sucks! It is clunky and often won't accept the amount of a check that I'm trying to deposit. Get it figured out Truist

Their app is hands down one of the worst experiences I have ever had. There's a 50/50 chance the app crashes whenever I start it. I've had to change my password multiple times. The app looks terrible, almost like something that was designed by a first-year coding student. I'm not happy and am considering looking elsewhere.

It’s been a week now it’s giving me the run around. Can’t login to see my accounts. Monday I’m closing all my accounts.

The mobile app needs WORK!! Some of checks will NOT DEPOSIT!! The app states the amount of the check is wrong (which it isn't!) - and not the same amount that I'm trying to deposit (they are the SAME) - and will NOT let me make the deposit! I've tried taking different pictures of the checks / closing out the app and re-starting - and still it won't let me make the deposit. IT NEEDS AN OVERRIDE!!! SunTrust mobile app finally installed one and it worked great. Please this sooo frustrating!! PLEASE FIX THIS! (before I withdraw my money and change banks)! Steve McRay