SunTrustReviews of suntrust.com

Truist is being run by kindergarten kids. Has to be, its the only thing that would make sense of the trash app with little features and a poorly designed app. Not sure how they think people would be happy navigating there garbage app. Switching banks just for that reason. Can't trust a bank that can't even maintain a proper app so that people can get the help they need in one place.

I am so pissed right now. I can't even view my checking account without the page freezing up or crashing. Truist flat out sucks!! I never once experienced any problems when it was BB&T. And the website looks terrible and the format is cheap. It's time for me to find another Bank to deal with.

Worst mobile banking around, they haven’t been able to fix it , I’ve tried on and off for the last 3 months and it never works, total nightmare and they can’t even fix the problem , customer service tells me to delete the app

Worst customer service ever experienced. Mortgage was transferred to suntrust and been trying to reach someone to assist with on line banking. Transferred for two hours, disconnected, requested a supervisor and tranferred again. On Hold for 30 minutes and then disconnected. Unable to pay mortgage no-one is available to assist.

i opened an account online Aug 19th. on Aug 23rd my account was “closed for review” never got an email or notification i only called the 800# bc the online app wasn’t working for me all weekend. i couldn’t access any of my funds & had already switched my 2 jobs to be deposited directly to suntrust (i had to changed after this situation tho thank the higher power) i called Aug 26th i was told a check for remaining funds would be mailed to me 5-7 business days. whatever. Something told me to call again so i called Aug 30st & was told my account was closed on Aug 24th and it usually takes a few days for a check to be processed and sent out so i should get it 7-10 business days. TODAY Sept 13th i call again (now 11 business days from supposed due date) & am told my account didn’t officially close until Sept 10th?????? and a check would be mailed out between 7-10 business days and i could call back in 3 business days to get a tracking number for it. this is beyond ridiculous and i feel like they just say whatever they want and based on alll their terrible reviews i feel like i’m never going to get that check for MY money. avoid this bank at all cost.

Fraudulent company who stole my money because of suspected fraud. The suspected fraud was I

I'm a longtime customer for Suntrust Mortgage, they automatically locked my account "because I didn't login often enough" (auto-pay continued of course, and my monthly payments continue to increase of course). In order to "unfreeze" my account I had to call multiple Suntrust phone lines & talk to 4 associates across 4 different departments... but hey, they don't care! Anti-Trust laws are not a thing anymore... mega-corporations continue to merge with mega-corporations, reducing competition so that the little guy (you & I) get squeezed more & more and struggle to use the automated systems they they FORCE us to use. It would be comical if it wasn't so freightening where thing are headed.

The representative only know how to takecare of one transaction and the transfer to another department is over 10 min. wait time. After the waiting they still was not able to assist me in transfer money to another customer within Suntrust:( I have to go directly to the bank to make the tranfer.