SunTrustReviews of suntrust.com

I had my identity stolen during a move, and we quickly discovered this when a checkcashing place called me, suspected fraud. We immediately called the police and called SunTrust to warn them that the ID thief might try to use our bank account information at a different store. This was around lunchtime on Friday. We asked them to lock the account until the police caught the guy (which they did a few days later). The Fraud agent at SunTrust noted this down, but then over the weekend, the thief was able to buy several new phones at AT&T and, according to SunTrust, the fraud department isn't staffed over the weekend, so no one was available to deny the charges when they came through. Luckily, with the police report, we eventually got the money back from SunTrust a few weeks later, but I was amazed that the Fraud department had no way to automatically stop the charges coming in to a compromised account.

bank is always accurate online and it's a Dependable place to temporarily put your money

From the paperwork it takes to open an account to how the app works. Everything is outdated and the processes are slow. When opening a business account there is a ton of friction to try to get the information you need to see the transactions. The overall problem is that not everyone at the company is on the same page. From the local rep to the people that you talk to online, no one knows the standard procedures to resolve a problem. They need to work on customer experience if they want to compete with the big dogs like Chase.