SunTrustReviews of suntrust.com

After fighting with these people to stop sending me paper statements, after 8 years, they added insult to injury. They started charging me $3 each month for something I was trying to get rid of. Their computer kept changing paperless to paper all by itself. Every month I had to send an email telling them to credit my account and fix this. When I got another paper statement with the $3 charge I sent an email to the manager to remove the charge, and remove her head from where it is before taking her next bowel movement, and find someone to fix this. Sun Trust's decided to eliminate me as a customer, rather than fix the problem. Either they did not like my comments, or they did not want to be reminded of their incompetence.

I went through identity theft and bank fraud every day someone was taking my money. I hired a lawyer and never got in help from him, there were 7.000 still left in my account for many years I have been trying to get my money instead they have given me the runaround. What can I do to get them to give me the money that was stolen from me.

I've been a Suntrust customer for over 10 years. I can't understate how disappointed I've been in their customer service. As a few examples: we have our mortgage and credit cards with them. After many years of perfect payment history, they solicited for us to apply to a credit consolidation offer, which we did apply for. We were flat out rejected with no explanation. We called several times and never were given a reason as to why we were rejected despite our good credit and perfect payment history. A few years ago my income increased significantly. I asked for a credit line increase. While other credit card companies that I held lines of credit with were eager to increase our limits (some without even solicitation from me), Truist required a hard credit check, which I decided not to do and instead just use other cards with better services. I also refinanced my mortgage with Bank of America - Truist never followed up as to why they are losing our business. Their online service is terrible. It takes an eternity to reach a human being, and most of the time I call, they are unable to help me. I'm just done with this bank and will go with other banks that want and solicit my business.

My daughter was given a 1200.00 ck drawn on truist bank at closing on her house she works close by said she would just run by there and cash it instead of depositing in her bank credit union . TRUIST charged he 8.00 dollars for cashing a check that one of there customers thats has account there just because my daughter didn't have a account there thats the stupidest thing I have ever heard do they charge every business that takes there checks 8.00 dollars Truist needs to be fined

They "lose" ACH for days, while collecting overdraft fees. SCUMBAGS!

I'm a caregiver for a woman whose son was my best friend. She's bank at BB&t for years and they always cash checks for me for her without charging. Soon as true as took over they charge $8 a check for me to cash for her. She has dementia and then get out much. She has over $100,000 in the bank. I'm going to get her to move it to first citizens Bank. My mom banked at first citizens as did I for years and they treat you right and don't try to gouge you . They have all new people at the bank on eastway in Charlotte that used to be BB&t. The manager there was very rude to me. The woman's other son lives in California and when his brother died I was there when he went up there and sign him over as the power of attorney. They wouldn't even talk to him on the phone they said they had no record of that. SunTrust can change their name but they're still a bad Bank

After ten minutes of jerking to the voice-mail choices, I finally got a human who assured me that if I came over in 25 minutes, I could get some documents notarized. I went over, and couldn't find the branch -- they had shut down the stand-alone building in the parking lot and I couldn't see another Truist sign anywhere. After 20 minutes of trying to get through to my former friend at Truist on my cell-phone, I reached him and asked what was going on and where was the branch office. He said, very casually, "Oh, that branch has been closed for months now. There is no longer a branch in that shopping center." This wasted, overall, an hour of my time and I got nothing done. Today, I went in to Bank of America (after calling first) and was all done and back on the road in a little over ten minutes. I have banked with SunTrust (now Truist) for at least a decade, and I intend to close my account. When you click on a button on their site, a little idler-ball spins while the system works and a message comes up. Is the message "Just a moment" or "We're getting the data"? No, the message is "Hang tight." Their site is horrible, the implementation is defective, it's buggy as hell... and apparently they think they're surfer bro's, not bankers. This is a really bad way to end a 10-12 year good experience.

Is this a real bank? This is has to be a joke. Dont walk run.