SunTrustReviews of suntrust.com

SunTrust/Truist has the WORST customer service I have ever experienced. They cannot help, refuse to do something, say they “can’t”, and end up saying that you need to go to a bank. I am closing my account and moving all of my money to NavyFederal Credit Union. TRUIST IS THE WORST.

Of all the banks that I have ever dealt with, this bank has the WORST customer service ever. Their wait times are 1-2 hours long, they operate on EST, which for someone in CA is pointless, and their customer service agents hang up on customers. They bought over 17,000 new mortgages and then sent out threatening letters and emails saying that we were delinquent in our accounts and threatening to send us to collections in violation of state and federal laws! They weren't even sorry about that and just said that the letter went out "in mistake"! This company should be investigated and punished for that gross violation and abuse of customers. When I asked them to sell off my mortgage and transfer it to another bank they laughed and said that they wouldn't do that because I have great credit and that they didn't want to do that. This is by far my worst experience with a bank, especially with a mortgage by far. Do NOT do business with this bank and pray that they never buy your mortgage.

I closed my account after much difficulty trying to resolve an online issue , where my deposit not accepted. Then they decided to block my access so I couldn’t fix it online . During that time they keep charging me fees for paper statement not enough funds etc After 4 phone calls and being told I was responsible for these charges . I finally had to go to complaint center to resolve and low and behold “ oh sorry you should have not been charged” Before that I was being forced to pay Not to mention it’s at least a 20 minute hold to talk to someone and those people always have to check to see what to do. I have cancelled my account and my family will be slso

I wish I could rate "StealTrust" as a negative five. I took my chances by switching to SunTrust due to only convenience, since my bank was now further away.....BIG MISTAKE!!!! After only one week of opening a checking account and hadn't received my checking/debit card yet, I was out of town, went to a nearby branch to get some cash only to be told I couldn't make a withdrawal. I was not given a reason why, how, what I may have done to cause this, which is nothing. I was simply told to call the "customer service" number. After waiting on hold, for more than 25 minutes and more than once, still no information. I was merely shoved to another department, another long hold time, another person with NO answers. I continued to call daily and given the same "it's under investigation" or this situation is with our "back office". I was given the Client Advisary, Gary Singletary, who also could give me NO Information. I went to the local branch, kept calling daily....still, no answers, no resolution and NO money. I can't put dinner on the table, I'm close to being evicted, I'm accruing late fees on all financial, utility, car loan and other along with the anguish, insomnia and anxiety I have suffered. I have been told 10 different things by 10 different people with SunTrust (StealTrust) still at no avail. I'm not the only person that has this very similar experience. And if this irresponsible, no regard to what this has done to my life, well being, financial situation and now credit score each time I was told my funds are being returned, which has now been Five different dates, the funds, my funds, are being sent USPS!! No offense at all, however it should have been sent Priority Mail, Certified Mail, Fed Ex, something with delivery confirmation. This bank is irresponsible, barbaric, no help to it's customers and completely heart wrenching. Carrie Mitchell Florida

Just signed up with this bank. went to make my first deposit which was supposed to be made available the next day. well 2 business days went by, then they told me because of recent fraud activity from previous clients theyre holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear i will be cashing out my account and taking my business elsewhere. Would not recommend this bank, its dated and unfair to its clients.

This app is awful!! im switching banks.

I'v been a low maintenance and loyal SunTrust customer for over 12 years. I'm British and live in the UK but need a trustworthy US bank to help run the finances of a small condo we own. Three months ago SunTrust deactivated my online banking for not accessing the facility frequently enough! I've had no particular need with income and expenditure running smoothly. I have tried unsuccessfully for these last three months to get SunTrust to reactivate the online banking for me. I've spent many hours of international phone call time giving the same story and personal details over and over. Only to be let down again and again. I have no access to my account and funds despite repeated pleas for help. Incompetent and uncaring would sum up my feelings. I'm left frustrated, anxious and angry. I am currently looking for an alternative bank to transfer to. It will not be their newly formed Truist Bank merger! Get a grip Suntrust!! I'd just like to post a follow up to the above. I eventually managed to contact a very helpful chap in their digital support over the weekend. He was brilliant, and I'm now up and running. Thank you Michael. Such a shame it took three months for the other departments to put me through to the brains behind their IT!

Technical support? What technical support? After an interminable wait ( more than 30 minutes ) my call was connected to an individual in the Phillipines whose language skills were sadly limited. The particular individual I spoke with would not ( or did not know how to? ) escale my call to anyone with actual technical knowledge of their system, and could not figure out how to send a text message to verify my phone ( !!! ) This is *someone's* idea of technical support, I suppose, but certainly not mine. My problem was a simple one, my explanation was extremely clear and straightforward, and I used very few words of more than one syllable, yet somehow the listening comprehension of this 'support' person was not up to the task. If this is any hint of what we can expect from the down-sized and outsourced abortion that will prevail from February 2022 onward, we can only "vote with our feet" and send our business where it will be appreciated, as it clearly is *NOT* right now.