SunTrustReviews of suntrust.com

Terrible Customer service!

Wish I could give less than one star. I've been at this bank over 20 years they have the worst customer service horrible management even worse policies.. they are crooks they will lie to you,tell you one thing do the exact opposite. Do not use SunTrust or truist whatever they want to be called. they use two different systems for online banking and what they see is not up to date and they will leave charges off so they can come back and try and charge you $35 later .Federal prosecutors really need to dig deep into this company there is alot of illegal activities and shadow operations going on

The new suntrust app or truist. It sucks, always crashes, looks horrible, difficult time logging in. Can't navigate properly. it just plain sucks ass.

This company is an absolute joke has the worst customer service I've ever seen the case manager was completely clueless they screwed up my claim from day one I am counting the days till this claim is over so I can drop this joke of a company

I requested escalation to a supervisor since the service rep was not able to resolve my issue and she declined. Customer service 101 - you have to have an escalation process.

On hold for hours today. Nobody I spoke with could help. They are all afraid to give their names, must be used to it. No notice, except to say my payment is late, but I can't even get an account number. This has to be illegal at some level. Scary!

Same as couple experiences below. What horrible service. I have been hold for 1hour 20 minute and still no service. Call disconnected twice before. My mortgage was transferred from Rocket Mortgage and all I want to do is setup autopay. They have not sent any communication with loan number and such, so don't have the option to do it all online.. Feel stuck and have already wasted more than 3 hours on this.. horrible service... so bad of Rocket Mortgage to transfer service so such poor business!!

Same as Allyson, But I’ve been disconnected twice this morning and I’ve currently been on hold for 30 minutes. Just want to set up autopay. You get thousands in interest, how about some customer service! Sean