Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

The Customer Service Rep was prompt initially. Once we got into the negotiation of pricing, the rep never followed up. I made multiple attempts to get in touch but to no avail. It's unfortunate, I wanted to go with SunPower, but the lack of communication. I will look elsewhere for my needs.

If I could give a negative star I would. my monitoring module became defective. I waited 2 to 3 weeks for someone to come out here to check it. the service guy was great and advised that indeed the monitor was defective and submitted a service order for a new one. He said it should be delivered in a few days and he would be out to change it. it has been over a month so I called Sun Power to find out what was going on. I was put on hold for over 30 mins then cut off. I called back and got a different customer service rep. she informed me that the part request has not been "validated " yet. how does it take over a month to approve a part replacement. this is absolute garbage and bordering on breech of contract. YOU CAN TAKE MY MONEY BUT NOT KEEP YOUR PRODUCT IN OPERATIONAL SHAPE!!!! stay away from Sun Power. WORST MISTAKE EVER!!!!

It took 5 months to resolve my issue with SunPower and the inverter that didn't work. HOWEVER I GIVE MY KUDOS TO TRUSTPILOT. After numerous attempts to contact SunPower I wrote a scathing review (see below) and by golly I got a response in 2 days from Kim Lester who did everything he could to resolve my issue. I only give 4 stars because it still took a long time. But Kim arranged to get some of the $$$ I lost for not having solar. Thank you. THANK YOU TRUSTPILOT FOR YOUR HELP! original review: No response after numerous attempts My inverter has been approved by SunPower to be replaced under warranty. It has been well over a month since SunPower agreed to replace it. Like other reviewers I have waited on the phone no less than five times each for over an hour. One time they told me I could only pay for service with a DEBIT card. I was shocked! Calls to the supposed installer have never been answered or returned. We have been without solar power since MAY. Like other reviewers I am dismayed that a company could have such terrible service. If someone reading this would like to get a more positive review my account is #02910190

We had our solar panels installed 7 or 8 years ago. We lease the panels. The solar converter box stopped working more than 2 months ago. SunPower does EVERYTHING it can to prevent you from actually speaking to someone who can assist. When you call you get someone in the Philippines who reads off of a checklist and keeps promising that the problem will be fixed quickly and then you don't hear from them for weeks. We've had electricians sent by SunPower come out out twice and they have done NOTHING. They supposedly ordered a new box that was supposed to arrive several weeks ago. Of course it didn't and it's impossible to get in touch with the electricians that SunPower hired. Avoid this company.

Sun Power installed 15 solar panels for us and after 4 months, 7 out of 15 panels stopped generating energy. I have reached out to them many times since October 2022 and as of this date, no one from Sun Power has showed up to repair the solar panels. All I get from customer service is a ticket number for my calls and the promise that I will get a call from them who will make an appointment to come out to inspect the panels. However, they will not make anyone come out unless I give them my credit card which I have done and still no call from them. My electric bill is back to pre-solar days, and in addition, I am paying Sun Power $93 per month for 30 years for the solar panels they installed in my house. The company is very good at selling their product but customer service is the WORST considering it is an American company and supposedly a reputable one.

Meleah was so great! She walked me through from the beginning to the end. She went above and beyond help and answer all my questions.

Sunpower was in the neighborhood with another neighbor. I wanted to find out how long it will take to get my Solar up and running. I ran into Meleah and she went above and beyond help and confirmed my system was in fact ready to go and up and running. Great service and taking the time to help me was FANTASTIC. Thanks!!

I have had SunPower panels on my house that are leased, they are responsible for maintenance. Calling their customer service is like calling into a black hole. They give you a case number and send infrequient emails but getting the service completed if a very SLOW process. Very poor service once you sign up