Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Meleah was exceptionally great! She arrived on time. She was very knowledgeable about the system…and very patient explaining everything to us, including how to get our phones set up; she walked us through the whole process. Very friendly!

Terrible Customer Service. I bought my solar panel from this company. I called Sun Power reporting the solar panels are not working and I have increased electric bills. I called them several times to follow-up they told me they were still monitoring, analyzing and processing to find out what the problem was. Twice they scheduled a technician to come to my house, so I filed leave of absence at work but twice those technicians did not show up. Until now for 5 months the Sun Power solar panels are not working. The next technician is scheduled to visit my house next year January 30, 2023. This is terrible and unacceptable customer service. This is a rip-off not a savings. So be careful who you buy solar panels from...

SUNPOWER was the official solar company of KB homes in our area Riverside county ( we've been here since 2015) the Solar panel is inclusive when we bought the house we are first occupant. we first had a problem last July 2022, the solar converter is showing error and we reported it to the company. we called multiple times for update but, there were no reply. finally we emailed KB homes to ask for assistance how to contact SUNPOWER, KB homes took action and emailed them regarding the issue, SUNPOWER call us back 3 months after, (October) they told us that they will change the Solar converter. it was change November of this year but it was not working and the person that change the converter knew that it was not working. until NOW we have no calls or updates from this company. This Solar company is supposedly legit but the worst customer service. we have been calling them for 5 months now but, The customer service will just say somebody will call you back tomorrow , next week or whatever.

Really bad customer service, responsiveness, and management of installation process. Let me summarize: 1) installers tried to change the original design upon installation after a 4-hour onsite inspection. They wanted the change to make installation easier and presented it as a requirement. 2) I said no and the dumped the equipment on my yard and just left it there for 3 weeks. No outreach to explain what is going on. 3) Issue resolved after multiple emails and calls. They installed per the initial design. 4) Installers say a step is missing and I have no clarity on what the step is and when it's going to happen. My point of contact at the company doesn't even know what the step is. It's been weeks since I asked and can't get an answer to this very simple question. 5) Installation inspection failed. I get no proactive outreach to explain next steps. I have to reach out and after multiple emails - each takes a full business day for a response - I still don't know when rework can be done. I still don't know about this mysterious missing step either. It's been two months since installation started and there's no clear path to completion, and no communication with me even after multiple escalations. I tried to complain internally multiple times to no effect so hopefully this public note will help.

I wonder how many of these bad reviews did not use a Master Dealer, we have had our system up for 3 years with no major issues. I even put it on a brand new 40yr roof. The idea of puncturing it was daunting to me but my $500 electric bills were more daunting. Things were pretty smooth from the time we got a quote though there were some delays due to permitting and covid etc. However our salesperson properly set expectations IMO. If I have any questions, I can either reach out to Sunpower or my dealer. I had some issues or confusion with the app and had no problem reaching someone. This might sound awful of me but anytime I hear friends or neighbors complain of their high summer bills I feel great satisfaction that that's not an issue I have to deal with anymore! Sunpower is the best panel but you need not all dealers are created equal. Do your research.

If i could give them no stars i would. At the time i got my solar pannels installed i was assured that if anything happened to my roof due to the solar pannels, sunpower would cover the cost. I asked if there was anyway to install the pannels on the ground instead of my roof? I was told no, well here we are a little over 3 years later and i have a leak in my roof where the solar pannels sit. I called the company on December 4th and was told the repairs would be covered and that someone would reach out and call me in 24 to 48 hours. Needless to say no one called me, i was emailed and asked about roofing warranty. i quickly emailed back and told them that i didnt install the roof that it was done by previous owners. I asked for the manager to call me. That for something as critical as this that can cause a lot of damage to my home, I should of recieved a phone call not an email. On December 8th i still had not heard anything so i called in again to find out what was going on. It was noted in my file that they would not fix my roof because my 3 year installation warranty had passed. I told them thats not what i was told at the time of installation and when i called in a few days back. The woman on the line said that the manager was going to reach back out on December 13th. In the meantime rain is leaking in my home and were supposed to get snow. I told them the whole situation is extremely unprofessional and their lack of communication is disgusting. I had to call back several times to find a local authorize dealer to come remove my pannels so i can get my roof fix and then reinstall them. To add insult to injury their going to charge me to do that as well. Im beyond disgusted with this company and if i would of known what i know now then, I would have never signed the leasing contract. I would of found a better solar company. One whose stands by their product and word. Everyone be warned do not use Sunpower solar, you will be upset in the end.

Meleah was great at explaining things and getting us finally working!

Meleah Sellers was great. I was all set up in just a few minutes.